Resolve Issues
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Online Editor
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Why can't I upload my document?
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"Grammarly Editor is loading"
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“Error checking is temporarily unavailable. Our engineers are working quickly to resolve the issue.”
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Error: “Connecting to the Grammarly server…” message or “Not connected” notification pop-up. What should I do?
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Network configuration blocks Grammarly services
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Grammarly says my browser is not compatible.
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WebSockets Support Q&A for System Administrators
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How do I clear cache and cookies?
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Getting an HTTP request/response log in Chrome and Internet Explorer
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Why can't I upload my document?
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Desktop app
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I can’t copy and paste when I use the desktop app
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"Unexpected error has occurred while connecting to Grammarly"
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There’s no option to download a pdf report
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The formatting of my document changes when I export it
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“Error checking is temporarily unavailable.”
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How do I check the current version of the desktop app?
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How to run the desktop app in debugging mode
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The desktop app doesn't appear on my primary screen after I unplug the second screen
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How do I check if I use a proxy server?
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I can’t copy and paste when I use the desktop app
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Grammarly Browser Extension
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I don't see the G icon in text fields
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I see a gray Wi-Fi icon instead of the G icon
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I do not see the "G" icon on a certain web page or in a certain text field but see it on other web-pages.
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My cursor is jumping
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How do I check what extensions I have?
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I see a blank box when I click on the G icon on the toolbar
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Getting the Chrome extension log
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How to get a web page markup
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Grammarly changes a webpage's background
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The G icon constantly spinning but does not underline mistakes
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I don't see the G icon in text fields
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Grammarly for Microsoft Office
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I can't install
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I have a paid account, but Grammarly Add-in prompts me to upgrade
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How to enable the inactive Grammarly add-in
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The Grammarly tab disappeared
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I see the error "Not connected" when checking for plagiarism.
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My mouse cursor keeps blinking
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Grammarly for MS Office doesn't show suggestions
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Error: "Unexpected server error: 407"
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Error: "Logging in…"
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Error: “Connecting to the Grammarly server…” message or “Not connected” notification pop-up.
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Error: "An unexpected error has occurred while connecting to Grammarly" in Grammarly Add-in
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Error: "The function you are attempting to run contains macros ..."
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Error: “This program is preventing Windows from shutting down”
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Error: "The Grammarly Add-in was unable to start."
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How to run as administrator
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How to send installation log files to Grammarly
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How to send advanced user diagnostic information to Grammarly
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How to send installation path and registry data to Grammarly
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WebSockets Support Q&A for System Administrators
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I can't install
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Plagiarism Checker
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Human Proofreading
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Ideas & Feedback
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Weekly Progress Reports
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Account Issues