Resolve IssuesBuy a license
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Online Editor
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Why can't I upload my document?
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I see "Sorry, we’re down for maintenance"
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I see "Your Internet Connection Is Unstable"
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"Text Checking Is Temporarily Unavailable"
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Error: “Connecting to the Grammarly server…” message or “Not connected” notification pop-up. What should I do?
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Network configuration blocks Grammarly services
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Grammarly says my browser is not compatible.
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WebSockets Configuration Troubleshooting
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WebSockets Support Q&A for System Administrators
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How do I clear cache and cookies?
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Why can't I upload my document?
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Desktop App
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I see “Grammarly Editor is loading”
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I can’t copy and paste when I use the desktop app
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"Unexpected error has occurred while connecting to Grammarly"
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The formatting of my document changes when I export it
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"Text Checking Is Temporarily Unavailable"
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How do I check the current version of the desktop app?
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How to run the desktop app in debugging mode
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How can I tell if I use a proxy server?
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I see “Grammarly Editor is loading”
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Grammarly Browser Extension
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I can't update Grammarly for Safari
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I don't see the G icon in text fields
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I see a gray Wi-Fi icon instead of the G icon
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I do not see the G icon on a certain web page or in a certain text field but see it on other web-pages.
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How to update Grammarly for Safari to the latest version
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My cursor is jumping
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The G icon is constantly spinning but does not underline mistakes
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I can't update Grammarly for Safari
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Grammarly for Microsoft Office
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I don't see a sidebar with Grammarly's suggestions
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Error: "No document is open or your document could not be detected. Please try to open your document again"
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Error: "We weren't able to find a supported Microsoft Office program on your computer"
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Error: “An error has occurred in the script on this page"
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Error: "Username or password is invalid"
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Error: "Please upgrade your browser to use Grammarly"
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I can't install Grammarly for Microsoft Office
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The Grammarly tab disappeared
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How to enable the inactive Grammarly add-in
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Grammarly for MS Office doesn't show suggestions
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Error: "Proxy authentication required"
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Error: "Logging in…"
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Error: “Connecting to the Grammarly server…” message or “Not connected” notification pop-up.
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How to install Grammarly as administrator
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How to send error details to Grammarly
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I have a paid account, but the Grammarly add-in prompts me to upgrade
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How to send advanced user diagnostic information to Grammarly
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WebSockets Configuration Troubleshooting
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WebSockets Support Q&A for System Administrators
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I don't see a sidebar with Grammarly's suggestions
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Grammarly Keyboard for iOS
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Grammarly Keyboard for Android
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Plagiarism Checker
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Human Proofreading
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Ideas & Feedback
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Weekly Progress Reports
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Account Issues