To troubleshoot this, follow these steps:
Windows
- Find the Grammarly icon in the system tray (located in the lower-right corner of your screen), right-click on it, and choose Settings:
- Then, select the Blocked apps tab. If Grammarly was deactivated on certain websites or apps, the list of such websites will appear in this tab.
If the application or website where you’re using Grammarly isn’t on the list, reinstall Grammarly:
- Right-click the Start button in the lower-left corner of the screen, and select Apps and Features on the pop-up menu. Click Grammarly and select Uninstall.
- Download the installation file by following this link.
- Once the file is downloaded, click Run in the pop-up menu that appears at the bottom of the screen. Alternatively, locate the file on your computer and click on it.
- When the installation is complete, click Log in to existing account and enter your login credentials.
Mac
- Find the Grammarly icon in the menu bar at the top of your screen, and choose Settings:
- Then, select the Personalization tab. If Grammarly was deactivated on certain websites or apps, the list of such websites will appear under Don’t check text in.
If the application or website where you’re using Grammarly isn’t on the list, reinstall Grammarly:
- Click the Grammarly icon in the menu bar and select Quit.
- Go to Finder > Applications, find Grammarly on the list, and move it to Trash (or Bin).
Note: If you don’t have administrative privileges, open Finder and press Command+Shift+G to locate the application.
- Download the installation file by following this link.
- Once the file is downloaded, follow the on-screen instructions to install it.
- When the installation is complete, click Log in to existing account and enter your login credentials.