Error logs are typically requested by our Support team when there is a technical issue with Grammarly for Windows and Mac. If you experience a technical issue, please check out the Resolve Issues section of our Support site first.
Note: Please also ensure you record a full-screen video of the issue you’re experiencing while collecting the logs by following these instructions: How to record a video of a technical issue I’m experiencing. Even a smartphone video will work!
If you're experiencing an issue with accessing your account, please continue to follow these steps anyway as Grammarly for Windows logs can still be collected.
- Exit the app that's causing the issue.
- Find and click on the Grammarly icon in the system tray and select Start Collecting Logs:
- Open the app or website where the issue occurs and type a few words or sentences to reproduce that issue.
- Go back to the service window and select Stop Collecting Logs:
- Open the Grammarly for Windows logs folder: press the Windows key + R on your keyboard, paste the following line, and press Enter:
%APPDATA%\Grammarly\DesktopIntegrations\Logs - Send the file that you see in that folder to us in a support ticket.
Note: The Grammarly.Desktop.txt file may contain the text you've typed or the name of the application you've opened. We recommend that you do not type sensitive information while logs are enabled.
First, you will need to turn on logging for Grammarly for Mac:
- Start recording your Mac screen by pressing Command + Shift + 5, selecting Record Entire Screen and pressing Record.
- Quit Grammarly for Mac by clicking on the Grammarly button in the menu bar and selecting Quit:
- Open the Terminal application on your Mac. You can quickly locate the Terminal application by pressing Cmd+Space on your keyboard and using the Spotlight search.
-
Copy and paste the following string into the Terminal app and press Enter:
defaults write com.grammarly.ProjectLlama LogVerbosity -int 5
- Launch Grammarly Desktop and try to reproduce the issue that you have been encountering in the app or on the website where it occurs.
-
Deactivate logging:
- Quit Grammarly for Mac by clicking the Grammarly button in the menu bar and selecting Quit.
-
Open the Terminal application, copy and paste the following string, and press Enter:
defaults delete com.grammarly.ProjectLlama LogVerbosity
- Finish the recording by clicking Stop Recording (
) in the upper-right corner of your screen.
- Share the video you recorded with our Support team and specify the time and date when you tried to reproduce the issue.