How to collect error logs in Grammarly for Windows and Mac

Note: While collecting the logs, ensure that you agree to record a full-screen video of your screen when prompted.

If you’re experiencing an issue with accessing your account, please continue to follow these steps anyway, as Grammarly for Windows logs can still be collected.

1. Initiate the log recording process: Find and click the Grammarly icon in the system tray (located in the lower-right corner of your screen) and select Report Issue: 

   

2. Follow the prompts in the log collection flow: click Collect logs → Start recording.
3. A browser tab will open with a prompt to record your screen. Select Record → Entire screen → Share.
   Note: If you opt out of recording a video, our Customer Care team will have to request that you record the video and logs again to help diagnose the problem further. 
4. Reproduce the issue.
5. Finish the screen recording: Get back to the screen recording window, click Stop, and copy the link to the recording.
   
6. Finish the log collection process: Go back to the Grammarly log window and click Stop collecting logs. You will see a confirmation that logs have been collected. Fill out the required fields:
   1. Specify the name of an app or website: The app(s) or website(s) where you were typing while reproducing the issue
   2. Title: You can add your support request number here. 

   3. Description: Add the link to the screen recording you copied in Step 5.

      

7. Click Report issue. The support ticket will be created automatically, with the logs and video link attached.

Note: The Grammarly.Desktop.txt file may contain the text you’ve typed or the name of the application you’ve opened. We recommend that you do not type sensitive information while logs are enabled.
 

1. Click the Grammarly icon in the top macOS menu and select Report issue.

   

2. Follow the prompts of the logs-collection flow and begin collecting logs without closing the logs window.

3. When prompted, press Start recording, as shown in the screenshot below:

   

   Note: If you choose to skip, we will ask you to collect a new error log and a screen recording.

4. Open the app or website where the issue occurs and reproduce it.
5. Once you’ve reproduced the issue, reopen the logs window and click Stop collecting logs. 

6. A confirmation that logs have been collected will appear. If you already have your ticket number, add it to the Description field and click Report issue.

   The support ticket will be created or updated automatically, with the logs and video attached.