We want you to be able to take advantage of all Grammarly has to offer, including our generative AI features, which allow you to rewrite, compose, ideate, and reply in an instant.
Below, we’ve provided a selection of troubleshooting steps to follow if Grammarly's on-demand generative AI features are not appearing where you expect them to be.
There are several ways to access the generative AI features, including highlighting text to see an in-line entry point, clicking on the green lightbulb icon near the Grammarly icon, and clicking on the side panel of the Grammarly Editor.
To start off, please ensure you’re using a supported product offering. We’ve created a comprehensive list of product offerings where we’ve released generative AI:
Generative AI is available when using… | Not currently available when using… |
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If you already use a supported product offering, please make sure that generative AI is turned on in your account settings. Go to the Features tab within your customization settings and ensure each option is turned on:
If the options on this page are all gray, and you cannot switch them on or off, please contact Support so that our team can investigate this matter further.
You can also adjust these settings in the Grammarly for Windows and Mac Settings window and the Grammarly browser extension dropdown menu:
Grammarly for Windows | Grammarly for Mac | Grammarly Browser Extension |
Settings > Customization > Generative AI | Settings > Customization > Generative AI | Dropdown menu > Generative AI |
Grammarly's generative AI assistance might be blocked by your local security software or network settings. Please ensure that your antivirus and firewall software allows access to the following internet addresses:
- treatment.grammarly.com (ports 80 and 443)
- gnar.grammarly.com (ports 80 and 443)
- capi.grammarly.com (ports 80 and 443)
- data.grammarly.com (ports 80 and 443)
- auth.grammarly.com (ports 80 and 443)
- *.grammarly.net (ports 80 and 443)
You or your IT administrator may need to add exception rules for the above addresses to your firewall and antivirus software.
If you have used all your allocated prompts for the month, Grammarly’s generative AI features will no longer appear when you highlight your text.
A prompt is a sentence or phrase that is used to initiate a response or action from Grammarly's generative AI. You can read more about prompts in this article: How many generative AI prompts do I have?
Please rest assured that you will be able to access Grammarly’s suggestions, which appear as underlines in your text, even if you have used up all your generative AI prompts.
To see when your prompts will be refilled, hover over the number of remaining prompts to reveal a tooltip:
Grammarly takes transparency and customer control seriously. Administrators can decide whether they want members of their organization to have access to the generative AI features offered by Grammarly.
You can check your Features tab to see if generative AI options are turned on for your team. If you do not have access, you can reach out to your account admin for more information, or, if applicable, click Request access to alert your admin of your interest.
We recommend reviewing the dedicated article relevant to the error message you’re seeing in the Resolve Issues > Generative AI assistance section of the Grammarly Support page.