First, please make sure that the Grammarly browser extension is active. If you see a gray Grammarly icon in your browser's toolbar, click it and switch on Check text with browser extension.
Other browser extensions can interfere with Grammarly. Try deactivating other extensions that you are using in your browser, restart the browser, and see if the issue persists:
Paste chrome:extensions into the address line and press Return, then switch off all other extensions except Grammarly.
Go to Safari > Preferences (or use Command ⌘+ Comma), then select the Extensions tab and untick the boxes next to each extension.
- Click the menu button (the three horizontal lines in the upper-right corner).
- Go to Add-ons > Extensions.
- Turn off all extensions except Grammarly.
Paste edge://extensions into the address line and press Return, then switch off all other extensions except Grammarly.
If you're not using any additional extensions or turning them off didn't help, we recommend clearing the browser's cache next:
- Paste the following text into your browser's address bar: chrome://settings/clearBrowserData
- Set Time range to All time.
- Select Cached images and files.
- Click Clear Data.
- Choose Safari > Preferences.
- Click Privacy andselect Manage Website Data...
- Click Remove All.
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Paste the following text into your browser's address bar:
about:preferences#privacy - Go to the Cookies and Site Data section and click Clear Data...
- Select Cached Web Content.
- Click Clear.
- Paste the following text into your browser's address bar: edge://settings/clearBrowserData
- Set Time range to All time.
- Select Cached images and files and unselect all other options.
- Click Clear Now.
If the issue is still not resolved, we encourage you to try Grammarly for Windows (if you use Windows 10 or newer) or Grammarly for Mac (if you use macOS 10.14 or newer), which integrates with a wide array of applications and websites. To install:
- Follow this link to download the app, double-click on the downloaded file, and follow the on-screen prompts to complete the installation.
- Open any app or website and start typing. You should see the floating Grammarly widget, and Grammarly will automatically begin checking your text.
To learn more about Grammarly for Windows and Mac, check out this article.