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Suggestions are not applied in Google Docs in Chrome

If you are experiencing an issue where suggestions don’t get applied, please make sure you are using the latest version of the extension: 

  1. Open your Chrome browser
  2. Go to chrome:extensions
  3. Click Remove in the Grammarly for Chrome section
  4. Use this link to download the latest version

If the issue persists, please submit a support request and include the following information so we can investigate it further: 

  1. Record a video of the issue you’re experiencing. You can help us understand and resolve this by using your preferred video recording tool (even a smartphone video will work!).
  2. Specify your current screen resolution. For more information on how to check this, visit this page
  3. Specify whether suggestions aren’t applied immediately after you’ve opened the document and launched Grammarly or if the issue starts occurring some time after you’ve applied certain suggestions.
  4. Are there any images in your document?
  5. Provide a copy of the original Google Docs document. To download a copy of your document, please do the following:

    • In your Google Docs document, click File>Make a copy
    • Click Share > Get link
    • Click on Restricted and change the option to Anyone with the link
    • Change Viewer to Editor
    • Click on Copy link and then click Done
    • Send the link to us 

Note: Grammarly employees will need to view your document to investigate this issue. 

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