This issue may occur when specific browser settings or extensions block Grammarly for Windows and Mac from receiving a confirmation that you have logged in successfully.
If you noticed that you're constantly logged out, even though you've previously logged in to your Grammarly account, or that the login attempt doesn't go through successfully, we suggest the following troubleshooting steps:
Windows
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Right-click on the white Grammarly button in the system tray and select Settings:
- Click Sign in in the same window.
- When the application opens your browser, please copy the URL of the sign-in page.
- Open a different browser and paste the URL into that browser to complete the sign-in process:
If the issue persists, please reinstall Grammarly via a different browser by following the steps below:
- Right-click the Start button in the lower-left corner of the screen and select Apps and Features in the menu that appears. Click on Grammarly Desktop for Windows and select Uninstall.
- Open a different browser and download the installation file by following this link.
- Once the file is downloaded, click Run in the pop-up menu that appears at the bottom of the screen. Alternatively, locate the file on your computer and click on it.
- When the installation is complete, click Log in to existing account and enter your login credentials.
macOS
- Click the Grammarly button in the menu bar located at the top of your screen and select Settings:
- Click Sign in in the same window.
- When the application opens your browser, please copy the URL of the sign-in page.
- Open a different browser and paste the URL into that browser to complete the sign-in process:
If the issue persists, please reinstall Grammarly via a different browser by following the steps below:
- Click the Grammarly icon in the menu bar and select Quit.
- Go to Finder > Applications.
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Find Grammarly Desktop on the list and move it to Trash (or Bin).
Note: If you don’t have administrative privileges, open Finder and press Command+Shift+G to locate the app.
- Open a different browser and download the installation file by following this link.
- Once the file is downloaded, follow the on-screen instructions to install it.
- When the installation is complete, click Log in to existing account and enter your login credentials.