This error message may indicate temporary connection issues and typically resolves on its own.
If you continue to see this error message, check whether your internet connection is stable. We also recommend reconnecting to Wi-Fi or restarting your Wi-Fi router.
Note: This issue may also occur if you’re using an outdated version of Superhuman Go for Windows or Mac. To resolve it, reinstall the application by following the steps in this article: How do I reinstall Superhuman Go for Windows or Superhuman Go for Mac?
If the issue persists, follow the instructions below for your operating system to sign out of Superhuman Go for Windows and Mac, restart it, and sign back in.
Windows
- Click the Superhuman icon in the system tray (in the lower-right corner of your screen) and select Settings.
- Under the Account tab, click Sign out.
- After signing out, click the Superhuman icon again and select Quit Superhuman Go.
- Click Type here to search next to the Start menu, type in “Superhuman,” and launch the Superhuman Go app. Alternatively, double-click the Superhuman Go shortcut on your desktop or taskbar.
- You should be automatically signed in again. If that doesn’t happen, click Sign in and enter your account login credentials.
macOS
- Click the Superhuman icon in the menu bar in the upper-right corner of your screen and select Settings.
- Under the Account tab, click Sign out.
- After signing out, click the Superhuman Go icon again and select Quit.
- Open Launchpad or Apps and select Superhuman Go, or open Finder, select Applications in the sidebar, and double-click Superhuman Go.
- You should be automatically signed in again. If that doesn’t happen, click Sign in and enter your account login credentials.