Resolve Issues
- Why was I charged during a free trial?
- People who I did not invite joined my Grammarly team
- I receive requests to join my Grammarly team
- I paid my invoice, but I don’t have access to Grammarly Business
- I can’t invite team members: You are only able to invite others who do not belong to another institution
- I need to change my team members’ email addresses
- A writing preference I want to change is locked by the admin
- Who is the administrator of our team account?
- I can’t invite team members: Unable to process payment
- I did not receive a confirmation email
- I can’t join the team: There are no available seats in this organization
- I signed up at Grammarly.com instead of Grammarly.com/edu. What should I do?
- I did not receive a confirmation email after signing up for a school account
- My team is using single sign-on, and I can’t log in
- I can’t sign in to my admin account using SSO
- I can't test SSO: Error validating the SSO certificate
- I can’t test SSO: No SSO settings found
- I can’t test SSO: Unsuccessful request
- I can't provision a user: SAML authentication unsuccessful because the user account hasn't been provisioned
- I can’t provision a user: There are no available seats in the organization
- Deprovisioned user accounts are not removed from the subscription
- We enabled SSO, but invited members are prompted to enter passwords
- Error validating SAML message
- Error: Unable to validate assertion
- Error: SSO is not enabled/active for your organization
- Error: Unable to authenticate this SAML response because it has already been processed
- I can't sign in: Your account has been deactivated
- I can’t sign in: Unable to sign you in because there is a personal Grammarly account associated with your work email address
- I get this message: Your organization’s Grammarly subscription has been deactivated/has expired