Resolve Issues
- Why was I charged during a free trial?
- I paid my invoice, but I don’t have access to the Grammarly Business features
- I can’t invite team members: Unable to process payment
- I did not receive a confirmation email
- I can’t join the team: There are no available seats in this organization
- I signed up at Grammarly.com instead of Grammarly.com/edu. What should I do?
- I didn't receive a confirmation email. What should I do?
- My team is using single sign-on, and I can’t log in
- I can't sign in using SSO: admin email address does not exist
- I can't test SSO: Error validating the SSO certificate
- I can't test SSO: No SSO settings found
- I can't test SSO: Unsuccessful request
- I can't provision a user: SAML authentication unsuccessful because the user account hasn't been provisioned
- I can't provision a user: There are no available seats in the organization
- Error validating SAML message
- Error: Unable to validate assertion
- Error: SSO is not enabled/active for your organization
- Error: Unable to authenticate this SAML response because it has already been processed
- I can't sign in: Your account has been deactivated
- I can't sign in: Unable to sign you in because there is a personal Grammarly account associated with your work email address
- I get this message: Your organization's Grammarly subscription has been deactivated/has expired