Resolve Issues
- Why was I charged during a free trial?
- People who I did not invite joined my Grammarly team
- Review requests to join your team’s account
- I paid my invoice, but I don’t have access to Grammarly Business
- I can’t invite team members: You are only able to invite others who do not belong to another institution
- Change your team members’ account email addresses
- A writing preference I want to change is locked by the admin
- Find out who is the administrator of your team account
- I did not receive a confirmation email
- I signed up using my school email address, but my account still shows as Free
- I did not receive a confirmation email after signing up for a school account
- My team is using single sign-on, and I can’t log in
- I can’t sign in to my admin account using SSO
- I can’t test SSO: Error validating the SSO certificate
- I can’t test SSO: No SSO settings found
- I can’t test SSO: Unsuccessful request
- I can’t provision a user: SAML authentication unsuccessful because the user account hasn’t been provisioned
- I can’t provision a user: There are no available seats in the organization
- Deprovisioned user accounts are not removed from the subscription
- We enabled SSO, but some members are prompted to enter passwords
- Error validating SAML message
- Error: Unable to validate assertion
- Error: SSO is not enabled/active for your organization
- Error: Unable to authenticate this SAML response because it has already been processed
- I can’t sign in: Your account has been deactivated
- I can’t sign in: Unable to sign you in because there is a personal Grammarly account associated with your work email address
- I get this message: Your organization’s Grammarly subscription has been deactivated/has expired