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How can I improve my organization’s Effective Communication Score?

The Effective Communication Score reflects the overall quality of your organization’s communication, showcasing both the strengths and the opportunities for improvement. It is calculated for all members of Enterprise subscriptions but is accessible only to admins and account managers on the Team overview page.

To learn more, check out this article: Introducing the Effective Communication Score

This article provides guidelines for how you can increase your team’s Effective Communication Score and maximize your team’s engagement with Grammarly, ensuring that you and your team members fully leverage the available features.

Ways to optimize your team’s use of Grammarly’s writing features: 

  1. Review and update your organization’s style rules, and ensure team members are assigned to the relevant style rule sets. When creating or editing style rules, you can leverage the extended functionality that allows you to create more precise and contextually aware rules.
  2. Revise and update your organization’s brand tone profile, or create separate tone profiles for different user groups.
  3. Set organizational writing preferences to customize Grammarly’s suggestions for your team’s writing style. You can specify writing preferences in several categories, such as:
    • inclusive language
    • punctuation
    • sentence clarity
  4. Add terms to your organizational dictionary to stop Grammarly from flagging specific spellings as incorrect. This helps ensure that Grammarly offers only relevant suggestions for your team. Additionally, you can encourage your team members to use the personal dictionary feature to add their own unique terms to their accounts.
  5. Set a preferred dialect for your team to ensure consistency across the organization.
  6. Create snippets to save time and ensure accuracy for bits of text that your organization uses often.
  7. Encourage your team members to review and accept writing suggestions. Grammarly’s core writing suggestions are organized into four categories to help you understand the reasoning behind each suggestion: correctness, clarity, delivery, and engagement. For more information about the writing feedback you and your team members can receive, check out this article: How do I check text?

Ways to maximize the use of Grammarly’s subscription management capabilities and product offerings:

  1. Invite more team members to join your Grammarly subscription and leverage your organization-specific writing settings and advanced Grammarly features. Here’s how you can invite members:

    If you’d like to add more seats to your subscription, please reach out to your Customer Success Manager or contact Support.

  2. Create user groups for your subscription to allow filtering of the analytics data and assigning content tailored to each group (such as snippets or style rules).
  3. Inform your team members about all the available Grammarly product offerings they can use. To receive writing suggestions directly in various desktop applications and on websites, suggest that your team members install Grammarly for Windows or Mac. If you’d like to install Grammarly on multiple computers at once, check out the Deployment Guide for IT Teams.
  4. Review the Monthly Engagement Reports sent to the email address on your admin account to gain insights into your team’s engagement with Grammarly’s suggestions. You can also contact your Customer Success Manager to receive additional personalized reports.

The actions described in this article may not directly increase the numeric value of your Effective Communication Score, but they can help your team reduce mistakes across several writing dimensions, compared to writing without Grammarly:

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