This error message or a gray Grammarly icon may indicate issues with connection. To troubleshoot this, please follow the steps below.
- Click on the Grammarly icon in the menu bar at the top of your screen and select Settings...
- Under the Account tab, click Sign out.
- Once you have signed out, please click on the Grammarly icon again and select Quit.
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Temporarily turn off your VPN, proxy, antivirus, and firewall software. If you are not sure whether you’re using a proxy, this article may help.
Note: If temporarily turning off your antivirus and firewall software helps, we suggest that you add Grammarly to that software’s allowed list to resolve the issue.
- Then, open Launchpad and select Grammarly Desktop. Alternatively, please click on Finder, select Applications in the sidebar, and double-click on Grammarly Desktop.
- In the window that opens next, click Sign in. You will then be redirected to a page where you’ll have to enter the login credentials for your account.
The root cause of this issue may also depend on the app where you’re using Grammarly.
If the issue occurs in Microsoft Word:
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Possible root cause: The error may be shown when switching between Web Layout or Immersive Reader and Print Layout.
- How to troubleshoot: Quit Grammarly by clicking the Grammarly icon in the top menu bar and selecting Quit. Then, launch the Grammarly app again.
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Possible root cause: The document contains page or section breaks.
- How to troubleshoot: Remove the page break or change to the Even Page type.
If the issue occurs in Microsoft Teams:
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Possible root cause: The error may occur after removing an image from the text.
- How to troubleshoot: Select the entire text and perform cut-and-paste action.
- Right-click on the Grammarly icon in the system tray in the lower-right corner of your screen and select Settings...
- Under the Account tab, click Sign out.
- Once you have signed out, please click on the Grammarly icon again and select Quit Grammarly.
-
Temporarily turn off your VPN, proxy, antivirus, and firewall software. If you are not sure whether you’re using a proxy, this article may help.
Note: If temporarily turning off your antivirus and firewall software helps, we suggest that you add Grammarly to that software’s allowed list to resolve the issue.
- Open the Start menu, type in “Grammarly,” and launch the Grammarly app. Alternatively, please double-click the Grammarly thumbnail on your desktop.
- In the window that opens next, click Sign in. You will then be redirected to a page where you’ll have to enter the login credentials for your account.
If the issue persists, we recommend that you reinstall Microsoft Edge WebView from the following page: Microsoft Edge Developer | Microsoft Edge WebView2. Please try downloading and running the Evergreen Bootstrapper version.