Our Support team may request performance logs if there is a performance issue with Grammarly for Windows. If you experience a technical issue, please check out the Resolve Issues section of our Support site first.
If you’re asked to retrieve performance logs, please follow the steps below.
Note: You do not need to be logged in to Grammarly for Windows to collect these logs.
- Enable performance logging:
- Go to the Grammarly for Windows settings and press Ctrl+G+R+A.
- Click Turn on measuring latency:
- Reproduce the performance issue: input text, click buttons in the host application, or perform any other actions that will slow down the application or cause high CPU usage.
- Go back to the advanced Grammarly for Windows settings window and click Turn off measuring latency to stop collecting the logs.
- In the same window, click Open User Settings Folder, then locate the Logs folder.
- Send the files from that folder to us in a Support ticket.