Note: If you're an individual Grammarly user and you see this message, please reinstall Grammarly for Windows and Mac by following the steps in this article: How do I reinstall Grammarly for Mac or Grammarly for Windows?
This error message may indicate temporary connection issues and typically resolves on its own.
If you continue to see the error message, please check if your internet connection is stable. In addition, we recommend reconnecting to Wi-Fi or restarting the Wi-Fi router.
If the issue persists, please try logging out of Grammarly for Windows and Mac, restarting it, and logging in again:
Windows
- Right-click on the Grammarly icon in the system tray in the lower-right corner of your screen and select Settings.
- Under the Account tab, click Sign out.
- Once you have signed out, please click the Grammarly icon again and select Quit Grammarly.
- Open the Start menu, type "Grammarly," and launch the Grammarly app. Alternatively, please double-click the Grammarly thumbnail on your desktop.
- In the window that opens next, click Sign in. This will take you to the login page, where you can enter your account login credentials.
macOS
- Click on the Grammarly icon in the menu bar at the top of your screen and select Settings.
- Under the Account tab, click Sign out.
- Once you have signed out, please click the Grammarly icon again and select Quit.
- Open Launchpad and select Grammarly Desktop. Alternatively, please click on Finder, select Applications in the sidebar, and double-click on Grammarly Desktop.
- In the window that opens next, click Sign in. This will take you to the login page, where you can enter your account login credentials.