I do not see the G icon on a certain web page or in a certain text field but see it on other web-pages.

There are a few reasons the Grammarly browser extension may not work on a web page: 

  • The page may not be supported by the extension
  • The text box is incompatible with Grammarly
  • The text box was built using iFrame
  • The text box may have incompatible dimensions

To troubleshoot this issue, select your preferred browser and follow the instructions: 

Chrome
Safari
Firefox
Edge
  • Click on the extension’s icon on the extensions bar to make sure that the web page is supported and that checking is enabled on the site.
  • Check whether a text box was built using iFrame:
    • Right-click on the text box where the extension isn't working and click Inspect.
    • Navigate to the Console tab.

      chrome_done.png
    • Copy the following string and paste it to the console view. Hit Enter:
      $0.ownerDocument.defaultView.parent !== $0.ownerDocument.defaultView

      Gif_4_-_1.gif

      If the result is “true,” please submit a support request and make sure to provide the name of the website so we can take a closer look.

      If you see “false” but Grammarly still doesn’t appear in the text field, the text field in question may not be compatible with Grammarly. 

      If Grammarly has disappeared recently or intermittently appears on the website in question, please follow these troubleshooting steps.

  • Check whether the text box has compatible dimensions:
    • Right-click on the text box where the extension isn't working, and then click Inspect.
    • Navigate to the Console tab.
    • Copy the following string and paste it to the Console view. Hit Enter:
      $0.clientWidth > 301 && $0.clientHeight > 38
      If the result reads "false", then the text box is not compatible with the extension. However, you may try expanding it with the text box resize grip or by hitting shift+enter several times.
  1. Click on the extension's icon on the extensions bar to make sure that the web page is supported and that checking is enabled on the site.
  2. Check whether a text box is compatible with the extension:
    • Right-click on the text box where the extension isn’t working and click Inspect.
    • Navigate to the Console tab: 
      firefox_done4.png
    • Copy the following string and paste it to the console view and hit Enter:
      $0.ownerDocument.defaultView.parent !== $0.ownerDocument.defaultView

      Gif_5_-_1.gif

      If the result is “true,” please submit a support request and make sure to provide the name of the website so we can take a closer look.

      If you see “false” but Grammarly still doesn’t appear in the text field, the text field in question may not be compatible with Grammarly. 

      If Grammarly has disappeared recently or intermittently appears on the website in question, please follow these troubleshooting steps.

  3. Check whether the text box has compatible dimensions:
    • Right-click on the text box where the extension isn't working, and then click Inspect Element.
    • Navigate to the Console tab.
    • Copy the following string and paste it to the Console view. Hit Enter:
      $0.clientWidth > 301 && $0.clientHeight > 38

      If the result reads "false", then the text box is not compatible with the extension. However, you may try expanding it with the text box resize grip or by hitting shift+enter several times.

  1. Click on the extension's icon on the extensions bar to make sure that the web page is supported and that checking is enabled on the site.
  2. Check whether a text box was built using iFrame:  
    • Right-click on the text box where the extension isn't working and click Inspect Element.
    • Navigate to the Console tab.

      safari_done.png

    • Copy the following string and paste it to the console view and hit Enter:
      $0.ownerDocument.defaultView.parent !== $0.ownerDocument.defaultView

       

      Gif_7_-_1.gif

      If the result is “true,” please submit a support request and make sure to provide the name of the website so we can take a closer look.

      If you see “false” but Grammarly still doesn’t appear in the text field, the text field in question may not be compatible with Grammarly.

      If Grammarly has disappeared recently or intermittently appears on the website in question, please follow these troubleshooting steps.

  3. Check whether the text box has compatible dimensions:
    • Right-click on the text box where the extension isn't working, and then click Inspect.
    • Navigate to the Console tab.
    • Copy the following string and paste it to the Console view. Hit Enter:
      $0.clientWidth > 301 && $0.clientHeight > 38

      If the result reads "false", then the text box is not compatible with the extension. However, you may try expanding it with the text box resize grip or by hitting shift+enter several times.

  1. Click on the extension’s icon on the extensions bar to make sure that the web page is supported and that checking is enabled on the site.
  2. Check whether a text box was built using iFrame:  
    • Right-click on the text box where the extension isn’t working and click Inspect.
    • Navigate to the Console tab.
    • Copy the following string and paste it to the console view and hit Enter:
      $0.ownerDocument.defaultView.parent !== $0.ownerDocument.defaultView

      Gif_6_-_1.gif

      If the result is “true,” please submit a support request and make sure to provide the name of the website so we can take a closer look.

      If you see “false” but Grammarly still doesn’t appear in the text field, the text field in question may not be compatible with Grammarly. 

      If Grammarly has disappeared recently or intermittently appears on the website in question, please follow these troubleshooting steps.

  3. Check whether the text box has compatible dimensions:
    • Right-click on the text box where the extension isn't working, and then click Inspect.
    • Navigate to the Console tab.
    • Copy the following string and paste it to the Console view. Hit Enter:
      $0.clientWidth > 301 && $0.clientHeight > 38

      If the result reads "false", then the text box is not compatible with the extension. However, you may try expanding it with the text box resize grip or by hitting shift+enter several times.

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