The Grammarly Editor is supported on Google Chrome 57+, Safari 10+, Firefox 52+, Microsoft Edge 14+, and the new version of Edge based on Chromium.
Note: You may also use Internet Explorer version 11+ to access the Grammarly Editor; however, Grammarly works best with the other supported browsers.
If you're certain your browser is compatible, follow the troubleshooting steps below to resolve the issue.
Clear browser cookies
Your browser may be referencing an outdated or corrupted setting in the cookie file.
- Clear your browser cookies by following these steps. This will sign you out of your Grammarly account.
- Go to https://www.grammarly.com/signin and enter your login credentials to access your account.
Restart your browser
Sometimes restarting your browser can clear this issue. Download your text to your computer, quit your browser, restart it, and resume using Grammarly.
Try another browser
In some cases, a certain browser extension, plug-in, or add-on might be causing this error. Try using Grammarly in another browser.
If this issue doesn’t persist in another browser, your current browser may be experiencing an issue or may need to be updated to a newer version.