I cannot log in with my correct login details

• If you chose to log in with Facebook when registering your account, and you cannot log in to Grammarly in Firefox, please turn off the Enhanced Tracking Protection option as shown below:
  
  
  
  

• Browser extensions like VPN or ad blockers might prevent you from logging in to Grammarly. Try disabling any browser extensions like these that you may have and see if you are able to log in. You can disable other extensions in your browser settings: 

  • Chrome: Copy chrome:extensions into your address bar
  • Firefox: Open Tools > Add-ons > Extensions 
  • Safari: Open Safari > Preferences > Extensions 
  • The Chromium-based version of Microsoft Edge: Copy edge:extensions into your address bar
  • Older versions of Edge: Press Alt + X keys > click Extensions
    
    

• Temporarily disable your VPN, proxy, antivirus and firewall software,

• There might be an issue with your browser cookies. Please clear cookies in your browser using the instructions here. 

If you can’t log in to Grammarly for Microsoft Office using your correct password or sign-in option, please reinstall Grammarly for Microsoft Office by following the steps in this article.

If you can't log in and you see the "Proxy authentication required" message, please click Proxy settings to specify your proxy server login details and try logging in again.

If you can’t log in to Grammarly for Microsoft Office using your browser, please try the following options:

1. There might be an issue with your browser cookies. Please clear your cookies in your browser using the instructions here.
2. Change your default browser: 
   
   If you use Windows 10:
   
   
   • Press the Start button; then, type Default apps
   • In the search results, select Default apps
   • Under Web browser, select the browser currently listed, and then select a different one.

   If you use Windows 7:

   • Click the Start button and click Control Panel
   • Click on Programs > Default Programs > Set Your Default Programs
   • If you cant see the Programs option, change the view style of Control Panel. Click on View option in the upper right corner of the Control Panel and select Category view
   • Select the browser you want to use as your default and click on Set this Program As Default
   
   

3. Temporarily disable your VPN, proxy, antivirus and firewall software

4. Disable all your browser extensions. You can use the instructions below to open the extensions list in your browser:

   • Chrome: Copy chrome:extensions into your address bar
   • Firefox: Open Tools > Add-ons > Extensions 
   • Safari: Open Safari > Preferences > Extensions 
   • Edge (Chromium): Copy edge:extensions into your address bar
   • Edge (legacy): Press Alt + X keys > click Extensions
     
     
5. Make sure that cookies in your browser are enabled:
   

If you can’t log in to Grammarly for Microsoft Word, please try to resolve this in the following way:

1. Open a blank document in Microsoft Word
2. Open Grammarly and click the "i" icon at the top right corner
3. Click on Clear Web Cache: 
   
   

If you can’t log in, please check your currently installed version of Grammarly’s desktop app by following the instructions provided in this article.

If your version is older than 1.5.68, we recommend that you reinstall the app by following the relevant instructions for your operating system below: 

If the issue persists, follow these steps: 

1. Try using the manual sign-in option: 
   • Open Grammarly’s desktop app and click Sign In to launch your default browser.
   • Enter your login credentials or click Continue to Grammarly.
   • If clicking Open Grammarly doesn’t help, press Try manual sign-in at the bottom of the page.
   • Click Copy Sign-In Key and reopen the desktop app.
     
     

     Note: There is no need to paste the key anywhere—you should already be logged in and able to see your Grammarly dashboard.

     
2. Temporarily turn off your VPN, proxy, antivirus, and firewall software.
3. Change your default browser by following the instructions below:
   
   
   Windows 10

   
   
   1. Press the Start button and type Default apps
   2. In the search results, select Default apps
   3. Under Web browser, select the browser currently listed, and then select an alternative one.
   
   

   Windows 7 or 8

   1. Click the Start button and go to Control Panel
   2. Select Programs > Default Programs > Set Your Default Programs
   
   If you do not see the Programs option, change the view style of the Control Panel: click View in the upper-right corner of the Control Panel and select the Category view
   
   3. Choose the browser you want to use as your default one and click Set this Program As Default
   
   

   macOS

   1. Open System Preferences
   2. Click General
   3. Select an alternative web browser from the Default web browser menu
   

   Note: Grammarly currently supports Safari 10+, Mozilla Firefox 52+, Google Chrome 67+, Internet Explorer 11+, and Microsoft Edge 14+ (including the new version based on Chromium)

4. In case there is an issue with your browser cookies, please clear your cookies using the instructions here. 

5. Turn off all of your browser extensions. You can use the instructions below to open the extensions list in your browser:
   
   Chrome: Copy chrome:extensions into your address bar
   Firefox: Open Tools > Add-ons > Extensions
   Safari: Open Safari > Preferences > Extensions
   Chromium Edge: Copy edge:extensions into your address bar
   Older versions of Microsoft Edge: Press Alt + X keys > click Extensions

Please follow these steps to troubleshoot the issue:

1. Reboot your Wi-Fi router and try signing in again. If you're using 3G or 4G, please see if you're able to access the internet using your browser.
2. Temporarily disable your VPN and antivirus app (if you're using them on your mobile device).
3. Try to log in to the Grammarly Keyboard from another location (office, home, etc.), where the internet service provider is different.