If you are providing your correct login details but still unable to log in:
- First, please double-check that you are entering the right email address and password. If you’re not sure, reset your password at grammarly.com/resetpassword and try to log in again.
- If you registered your Grammarly account using Google, Facebook or Apple as a sign-up method, please select Continue with Google, Continue with Facebook or Continue with Apple.
If resetting your password didn’t help, or you registered your account using a different sign-in method, select the Grammarly product in the below menu to see the corresponding troubleshooting steps.
- If you chose to log in with Google when registering your account, and you cannot log in to Grammarly in Chrome or Edge, it might indicate an issue with your cookie settings. If that is the case, please enable cookies by following the instructions below:
- Copy/paste this line into your address field:chrome:settings/content/cookies and press Enter
- Enable Allow sites to save and read cookies data (recommended)
- Disable Block third-party cookies
- If you'd prefer not to enable cookies in Chrome, you can add [*.]grammarly.com and accounts.google.com to the list of exceptions in the Allow section.
- Copy/paste this line into your address field: edge://settings/content/cookies and press Enter
- Enable Allow sites to save and read cookies data (recommended)
- Disable Block third-party cookies
- If you'd prefer not to enable cookies in Edge, you can add [*.]grammarly.com and accounts.google.com to the list of exceptions in the Allow section.
- If you chose to log in with Facebook when registering your account, and you cannot log in to Grammarly in Firefox, please turn off the Enhanced Tracking Protection option as shown below:
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Browser extensions like VPN or ad blockers might prevent you from logging in to Grammarly. Try disabling any browser extensions like these that you may have and see if you are able to log in. You can disable other extensions in your browser settings:
- Chrome: Copy chrome:extensions into your address bar
- Firefox: Open Tools > Add-ons > Extensions
- Safari: Open Safari > Preferences > Extensions
- The Chromium-based version of Microsoft Edge: Copy edge:extensions into your address bar
- Older versions of Edge: Press Alt + X keys > click Extensions
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Temporarily disable your VPN, proxy, antivirus and firewall software,
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There might be an issue with your browser cookies. Please clear cookies in your browser using the instructions here.
If you can’t log in to Grammarly for Microsoft Office using your correct password or sign-in option, please reinstall Grammarly for Microsoft Office by following the steps in this article.
If you can't log in and you see the "Proxy authentication required" message, please click Proxy settings to specify your proxy server login details and try logging in again.
If you can’t log in to Grammarly for Microsoft Office using your browser, please try the following options:
- There might be an issue with your browser cookies. Please clear your cookies in your browser using the instructions here.
- Change your default browser:
If you use Windows 10:
- Press the Start button; then, type Default apps
- In the search results, select Default apps
- Under Web browser, select the browser currently listed, and then select a different one.
If you use Windows 7:
- Click the Start button and click Control Panel
- Click on Programs > Default Programs > Set Your Default Programs
- If you cant see the Programs option, change the view style of Control Panel. Click on View option in the upper right corner of the Control Panel and select Category view
- Select the browser you want to use as your default and click on Set this Program As Default
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Temporarily disable your VPN, proxy, antivirus and firewall software
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Disable all your browser extensions. You can use the instructions below to open the extensions list in your browser:
- Chrome: Copy chrome:extensions into your address bar
- Firefox: Open Tools > Add-ons > Extensions
- Safari: Open Safari > Preferences > Extensions
- Edge (Chromium): Copy edge:extensions into your address bar
- Edge (legacy): Press Alt + X keys > click Extensions
- Make sure that cookies in your browser are enabled:
Copy chrome:settings/content/cookies into your address bar, enable Allow sites to save and read cookies data (recommended), and disable Block third-party cookies
If you can’t log in to Grammarly using Facebook, please turn off the Enhanced Tracking Protection option as shown below:
Go to Preferences > Privacy > Uncheck Block all cookies and Prevent cross-site tracking
Copy edge://settings/content/cookies into your address bar, enable Allow sites to save and read cookies data (recommended), and disable Block third-party cookies
Press Alt + X keys to open the side menu, click Settings > Privacy & security. Under the Cookies section, select Don't block cookies (default). Then, restart Edge.
If you can’t log in to Grammarly for Microsoft Word, please try to resolve this in the following way:
- Open a blank document in Microsoft Word
- Open Grammarly and click the "i" icon at the top right corner
- Click on Clear Web Cache:
If you’re unable to log in, please try reinstalling the desktop app:
- Click the Start button
- Go to Control Panel -> Programs and Features
- Right-click on Grammarly and select Uninstall
- Follow this link https://www.grammarly.com/native to install the app again
- Click on Finder
- Select Applications in the Finder sidebar
- Drag the Grammarly app from the Applications folder to the Trash (located at the end of the Dock)
- Follow this link https://www.grammarly.com/native to install the app again
If you’re still unable to log in, please try the following options:
- Temporarily disable your VPN, proxy, antivirus and firewall software
- There might be an issue with your browser cookies. Please clear your cookies using the instructions here.
- Disable all your browser extensions. You can use the instructions below to open the extensions list in your browser:
- Chrome: Copy chrome:extensions into your address bar
- Firefox: Open Tools > Add-ons > Extensions
- Safari: Open Safari > Preferences > Extensions
- The Chromium-based version of Microsoft Edge: Copy edge:extensions into your address bar
- Older versions of Edge: Press Alt + X keys > click Extensions
- Make sure that cookies in your browser are enabled:
Copy chrome:settings/content/cookies into your address bar, enable Allow sites to save and read cookies data (recommended), and disable Block third-party cookies
If you can’t log in to Grammarly using Facebook, please turn off the Enhanced Tracking Protection option as shown below:
Go to Preferences > Privacy > Uncheck Block all cookies and Prevent cross-site tracking
Copy edge://settings/content/cookies into your address bar, enable Allow sites to save and read cookies data (recommended), and disable Block third-party cookies
Press Alt + X keys to open the side menu, click Settings > Privacy & security. Under the Cookies section, select Don't block cookies (default). Then, restart Edge.
Please follow these steps to troubleshoot the issue:
- Reboot your Wi-Fi router and try signing in again. If you're using 3G or 4G, please see if you're able to access the internet using your browser.
- Temporarily disable your VPN and antivirus app (if you're using them on your mobile device).
- Try to log in to the Grammarly Keyboard from another location (office, home, etc.), where the internet service provider is different.