Error logs are typically requested by our Support team when there is a technical issue with the Superhuman Go browser extension. If you experience a technical issue, visit the Resolve Issues section of our Help Center first.
To collect the Superhuman Go browser extension logs, follow the steps below:
Step 1: Activate logging
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Click the Superhuman Go icon in your browser’s toolbar. If the Superhuman Go icon isn’t visible in your browser’s toolbar, click the Extensions icon and pin Superhuman Go:
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With the Superhuman Go browser extension Settings panel open, activate the Debug Menu:
- On Mac: Press and hold Option + Ctrl + Shift + D
- On Windows or ChromeOS: Press and hold Alt + Ctrl + Shift + D
Tip: You must press and hold all those keys at the same time after clicking the Grammarly icon.
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Scroll down to the end of the Superhuman Go browser extension menu. A special Debug Menu should be displayed. Switch on both:
- Logging
- Advanced Logging
Note: Advanced Logging may temporarily affect the performance of Superhuman Go and your computer while it is turned on.
Step 2: Reproduce the issue
- Open the website where the issue occurs.
- Reproduce the issue again by following the exact steps that cause it.
Step 3: Download and share the logs
- After reproducing the issue, click the Superhuman Go icon in your browser’s toolbar and scroll down to the Debug Menu.
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Click Download Logs to save the Superhuman Go browser extension logs to your computer:
- Turn off Logging.
- Share the log file grammarly-logs.tsv with us as an attachment.