Note: Sometimes, this issue can be solved by restarting your computer. Make sure that you do so before proceeding to the steps below.
The “Something went wrong” error message is usually caused by restrictions within your network, VPN, proxy, or firewall settings.
To resolve this, ensure that your network, firewall, VPN, or proxy allows access to the following internet addresses:
- *.grammarly.com (ports 80 and 443)
- *.grammarly.io (ports 80 and 443)
- *.grammarly.net (ports 80 and 443)
You or your IT administrator may need to add exception rules for the above addresses to your network, firewall, VPN, or proxy settings.
Additionally, Superhuman apps use WebSockets to communicate with our servers on ports 80 and 443. In addition to allowing the URLs mentioned above, ensure that your network, VPN, firewall, or proxy fully supports the WebSocket protocol. You can learn more about WebSocket support in this article: WebSockets Support Q&A for System Administrators
If this doesn’t help, we recommend following these troubleshooting steps for your operating system:
- Turn off the SmartScreen for Microsoft Edge option:
- Open Windows Security → App & Browser control → Reputation-based protection settings.
- Turn off SmartScreen for Microsoft Edge. This feature may be blocking the pop-up necessary for the Grammarly Proofreader agent window to work correctly.
- Reinstall Microsoft Edge WebView:
- Go to this page: Microsoft Edge WebView2
- Download the Evergreen Bootstrapper version by scrolling down and selecting Download.
- Run the downloaded file with administrator rights by right-clicking it and selecting Run as administrator.
If you experience this issue specifically in Microsoft Word, it may be caused by Microsoft Copilot. If you use a personal or family Microsoft Office account, turn Microsoft Copilot off:
- Open Microsoft Word and go to File → Options → Copilot.
- Uncheck the box next to Enable Copilot.
- Click OK and restart Microsoft Word.
If none of the above steps helped, please contact Support.
To expedite issue resolution, we recommend that you retrieve and attach the Superhuman Go for Windows logs, along with a video recording of the retrieval. To collect the logs, follow the steps outlined in this article: How to collect error logs in Superhuman Go for Windows and Mac
The cause of this issue may vary depending on where you’re using Superhuman Go for Mac.
Microsoft Word
If you experience this issue specifically in Microsoft Word, it may be caused by Microsoft Copilot. If you use a personal or family Microsoft Office account, turn Microsoft Copilot off:
- Open Microsoft Word and go to Preferences → Authoring and Proofing Tools → Copilot.
- Uncheck the box next to Enable Copilot.
- Select OK and restart Microsoft Word.
If your Microsoft 365 license is provided by your organization, reach out to your IT administrator and refer them to these articles:
- Manage Microsoft 365 Copilot settings in the Microsoft 365 admin center
- Manage Copilot agents in Integrated Apps - Microsoft 365 admin
This issue can also occur when the Track Changes mode is enabled in the document with markup and comments. To turn it off, open the Review tab and switch Track Changes to Original.
Additionally, if your document exceeds 200 pages, reduce its size by splitting it into sections of 100 pages or fewer.
Microsoft Teams
If you experience this issue specifically in Microsoft Teams, it may be caused by removing an image from your text. To resolve it, select your entire text by pressing Command (⌘) + A and perform a cut-and-paste action by pressing Command (⌘) + X followed by Command (⌘) + V.
If these troubleshooting steps don’t help or this issue occurs in other applications, please contact Support.
To expedite issue resolution, we recommend that you retrieve and attach the Superhuman Go for Mac logs, along with a video recording of the retrieval. To collect the logs, follow the steps outlined in this article: How to collect error logs in Superhuman Go for Windows and Mac