If you can access the paid features on one device, but don’t see the Premium, Pro, or Plus banner on another device or in another Grammarly application, check this article.
However, if you purchased your Grammarly subscription via the App Store or Google Play Store, but the status of your account hasn’t changed, please follow these steps:
Purchases made via the App Store
If you purchased your subscription on a mobile device, please open the Grammarly companion app on your phone, go to Account, and tap the Restore Purchases button at the bottom of the screen:
If you used a desktop computer or a laptop, please open the Grammarly for Safari companion app, click Grammarly for Safari in the upper left corner of the screen, and click the Restore Purchases button:
Note: Please make sure that you are using the same Apple ID that you used to purchase the subscription.
If the issue persists, please send us the email receipt of your payment. To learn how to locate your receipt, visit this page.
Purchases made via the Google Play Store
To resolve this issue, provide your Google Play order number in a support request so we can locate the subscription in question. Search for the confirmation email from Google to find the order number.
Note: In some cases, the purchase may not be finalized by the Google Play Store. If that’s the case, the purchase will go unacknowledged for three days after the purchase date, and then the payment will be automatically refunded.
For more information, please contact Google Play Support at Google Play Help.