The Grammarly Editor log is typically requested by our Support team when there is a technical issue with the Grammarly Editor at app.grammarly.com. If you experience a technical issue, please check out the Resolve Issues section of our Support site first.
To download the Grammarly Editor log, please follow these instructions:
- Reload your Grammarly Editor page.
- Reproduce the issue.
- Open the sidebar by clicking the menu icon in the upper-left corner of the window:
- Scroll down and click Download logs:
- Send the downloaded file to us in a support ticket.
Note: The log file may contain text you've typed. We recommend that you do not type sensitive information prior to downloading the log.
If you have previous correspondence with us regarding this issue, feel free to send the file to us by replying to our email. If you’re submitting a new ticket, you can do that here: Contact Support.