Who has access: Grammarly Enterprise admins
The Effective Communication Score on the Team overview page represents the overall strength of your organization’s communication. By surfacing key metrics, Grammarly can show you where teams are doing well—and where they can improve. With real-time insights, you can see how Grammarly enhances communication effectiveness across your organization, and make data-driven decisions.
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The Effective Communication Score section of the Team overview page consists of the following elements:
- Overall Effective Communication Score and the Score Breakdown
The overall Effective Communication Score is a holistic score that helps you better understand the quality and performance of your organization’s communication.
The Score breakdown section displays the metrics that contribute to your overall Effective Communication Score:
- Clarity: How clearly and efficiently is your team communicating? This score analyzes the use of Grammarly’s suggestions to make your team’s writing more concise, simpler, and easier to understand.
- Inclusivity: How inclusive is your team’s communication? Help foster a respectful, inclusive workplace by ensuring your team is using language that upholds your company’s values.
- Correctness: Ensure your team’s communications remain mistake-free and strike a professional tone. This score analyzes the use of Grammarly’s suggestions to reduce common communication errors in grammar, punctuation, and spelling.
- Style consistency: How consistent is your team’s writing style? This score analyzes how Grammarly’s suggestions help your team follow your style guide and writing preferences in their communications.
- Brand consistency: How consistently does your team write in one brand voice? This score analyzes how your team follows the tone profiles created for your organization’s unique brand voice.
To examine the data that contributes to your overall score more closely, click Expand view under the score breakdown.
On this page, you can also see suggestions for improving your team’s communication, such as reviewing your team’s style rules to increase style consistency or adjusting your organizational writing preferences to encourage the use of inclusive language.
- Grammarly’s impact on your team’s communication
This score highlights Grammarly’s impact on your team’s communication by comparing the number of mistakes before and after applying Grammarly’s suggestions. It compares the average number of suggestions that Grammarly provides to your team for each metric per 1,000 or 100,000 words and the average number of suggestions that remain unaddressed.
How the score is calculated
- Underlying data: The Effective Communication Score analyzes how often writing suggestions are accepted and the tones detected in your members’ writing. This data allows us to calculate the overall score for your team while focusing on key writing elements: correctness, clarity, inclusivity, and brand and style consistency.
- Metric calculation: Once we’ve grouped the underlying data for all members, we calculate an average score for each metric: Correctness, Clarity, Inclusivity, Brand consistency, and Style consistency. To get a percentile for each score, we compare it against the scores of other Enterprise users for a given period of time.
- The final Effective Communication Score: To get your team’s final Effective Communication Score, we calculate the average of all the metrics: Correctness, Clarity, Inclusivity, Brand consistency, and Style consistency.
Note: If your organization hasn’t set up any style rules or brand tone profiles, the Brand consistency and Style consistency metrics won’t be included in the calculation of your team’s Effective Communication Score.
How to share feedback
To share your feedback about the Effective Communication Score or submit a feature request, please contact your Customer Success Manager or create a support request.