Note: If you’ve activated Superhuman Go, you’ll see the Superhuman logo or tab instead of the Grammarly ones. Grammarly is now part of Superhuman. Learn more in this article: Becoming Superhuman
Here’s what Grammarly (first image) and Superhuman Go (second image) look like in your browser:
Error logs are typically requested by our Support team when there is a technical issue with the Grammarly browser extension. If you experience a technical issue, please check out the Resolve Issues section of our Support Help Center first.
To collect the Grammarly browser extension logs, please follow the steps below:
Step 1: Activate logging (should take about 2 minutes)
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Click the Grammarly icon in your browser’s toolbar. If the Grammarly icon isn't visible in your browser's toolbar, click the Extensions icon (represented by the puzzle piece) and select Grammarly from the list.
Tip: For easy access in the future, you can pin Grammarly for Chrome within your toolbar by selecting the Pin icon within the Extensions menu.
- With the Grammarly browser extension menu open, activate the Debug Menu:
- On Mac: Press and hold Option+Ctrl+Shift+D
- On Windows or ChromeOS: Press and hold Alt+Ctrl+Shift+D
Tip: You must press and hold all those keys at the same time after clicking the Grammarly icon.
- Scroll down to the very end of the Grammarly browser extension menu. A special Debug Menu will appear. Switch on both:
- Logging
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Advanced Logging
Note: Advanced Logging may temporarily affect the performance of Grammarly and your computer, but only while it’s enabled.
Step 2: Reproduce the issue
- Open the website where the issue occurs.
- Try to reproduce the issue again (do the exact steps that cause the issue).
Step 3: Download and share the logs
- After reproducing the issue, click the Grammarly icon again and go back to the Debug Menu. Then click Download Logs. This will save a file to your computer:
- Turn off logging within Grammarly for Chrome: scroll down to the bottom of the Grammarly browser extension menu and switch off Logging.
- Share the log file grammarly-logs.tsv with us as an attachment.