Error: “Connecting to the Grammarly server…” message or “Not connected” notification pop-up.

If you see an error message that says, "Connecting to the Grammarly server…", or a "Not connected" notification pop-up in your Word or Outlook, this typically points to a problem with your network configuration. 

To work reliably, Grammarly needs a stable Internet connection. Either message can indicate a problem with your local network, your ISP, or your computer settings.

  • Your network or system administrator must ensure that your antivirus and (or) firewall software allows access to the following Internet addresses by adding exception rules for the following addresses to your firewall and/or antivirus software:
    1. capi.grammarly.com (ports 80 and 443)
    2. data.grammarly.com (ports 80 and 443)
    3. auth.grammarly.com (ports 80 and 443)
  • If you use a proxy, please verify that it supports WebSocket protocol. You may need to check with your network administrator or Internet service provider about that. Your system administrator can read more on Websocket support in this article.
 
Are you using a public, cellular, or satellite Internet connection?

If you are on a work, school, hotel, or hospital public WiFi:

  • Check with your network administrator to make sure online services such as Grammarly are supported and not intentionally blocked.
  • Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite Internet:

  • If possible, try a different network. Cellular data and satellite Internet connections commonly have slower connections speeds than cable Internet or DSL.
Was this article helpful?
Have more questions? Submit a request

Comments