How to enable the inactive Grammarly add-in

If Grammarly is listed as inactive and remains inactive even after you try to activate it, follow the steps below:

1.  Check which version of MS Word or Outlook you use. What version of Office am I using? 

       If you use the 64-bit version of Office 2016: Make sure you have Word or Outlook version 16.0.4266.1003 or higher by installing Office Updates. Then, download Grammarly for Microsoft® Office.

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       If you use Office 365: Check for updates and install the latest Office 365 update. Then, download Grammarly for Microsoft® Office.

2.  Close all Word and Outlook instances (documents), also making sure the Outlook icon doesn't appear in the Windows tray area.

3.  Enable Grammarly by clicking the round Microsoft Office button (or File) -> Word Options -> Add-ins -> Under Manage select COM Add-ins -> Go -> Check Grammarly -> Click OK.

4.  See if the Grammarly tab has appeared in Word or Outlook.

 

If the Grammarly tab still doesn't appear

1.  Make sure the Grammarly add-in is not listed under Disabled Items:

Word Options -> Add-ins -> Under Manage select Disabled Items -> Go. If it is disabled, please select Grammarly in the Disabled Items window, then click Enable.

2.  Close all Word and Outlook instances (documents), also making sure the Outlook icon doesn't appear in the Windows tray area.

3.  Enable Grammarly by clicking the round Microsoft Office button (or File) -> Word Options -> Add-ins -> Under Manage select COM Add-ins -> Go -> Check Grammarly -> Click OK.

4.  See if the Grammarly tab has appeared in Word or Outlook. 

 

If the Grammarly tab still doesn't appear

1.  An antivirus program on your computer may be blocking the add-in. Run the latest updates for the antivirus and retry. If this doesn’t help, disable the antivirus program completely and retry. Sometimes, the antivirus software also installs additional Office add-ins. You may need to disable these manually.

2.  Close all Word and Outlook instances (documents), also making sure the Outlook icon doesn't appear in the Windows tray area.

3.  Enable Grammarly by clicking the round Microsoft Office button (or File) -> Word Options -> Add-ins -> Under Manage select COM Add-ins -> Go -> Check Grammarly -> Click OK.

 

If the Grammarly tab still doesn't appear

1.  There may be a conflict with other add-ins that are being loaded in the Office application. Disable all other add-ins except Grammarly.

2.  Close all Word and Outlook instances (documents), also making sure the Outlook icon doesn't appear in the Windows tray area.

3.  Enable Grammarly by clicking the round Microsoft Office button (or File) -> Word Options -> Add-ins -> Under Manage select COM Add-ins -> Go -> Check Grammarly -> Click OK.

 

If the Grammarly tab still doesn't appear

1.  See if you have a winword.exe.config (or outlook.exe.config) file, which should be located in the same folder where your Word and Outlook programs are located. 

   You can find Word and Outlook in folders like these: 

   C:\Program Files (x86)\Microsoft Office\  and go to subfolder (e.g. Office12)

   C:\Program Files\Microsoft Office\  and go to subfolder (e.g. Office12 or Office15, etc.). 

   If you cannot find your Word or Outlook program there, read the instructions below on how to find Word or Outlook and the files:

  1.1.  Right-click on the Word icon.

   stepA.png

  1.2.  Click on Open file location.

  1.3.  A folder will appear. If you are seeing the folder from Step 1.5 below, skip Steps 1.4 and 1.5, and go to Step 2.

  1.4.  Right-click on Word or Outlook.

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1.5.  Click Open file location. A folder with Word or Outlook will appear and look like this:

step_folder.png

2.  Rename the file winword.exe.config to winword.exe.backup, or outlook.exe.config to outlook.exe.backup:

     2.1.  Right-click on winword.exe or outlook.exe. Its file type will be "XML Configuration File". If the file extensions are visible, look for winword.exe.config (or outlook.exe.config).

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   2.2.  Click Rename.

   2.3.  Rename the file to winword.exe.backup (or outlook.exe.backup).

backup.png

 

3.  Close all Word and Outlook instances (documents), also making sure the Outlook icon doesn't appear in the Windows tray area.

4.  Open Word or Outlook and enable Grammarly by clicking the round Microsoft Office button (or File) -> Word Options -> Add-ins -> Under Manage select COM Add-ins -> Go -> Check Grammarly -> Click OK.

 

If the Grammarly tab still doesn't appear

If you use the 64-bit version of Office and all of the above steps failed to fix the issue, we recommend installing the 32-bit version of Office:

1.  Uninstall Grammarly

2.  Uninstall Microsoft Office

3.  Install Office 32-bit

4.  Install Grammarly for Microsoft® Office.

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