I have a paid account, but the Grammarly add-in prompts me to upgrade

It’s possible that you unintentionally created several Grammarly accounts and logged in to a free account. To access Premium features, please check out our guide to finding any other accounts. 

If you are certain that you are logged in with the email address associated with your Grammarly Premium account, but the Microsoft Office add-in prompts you to upgrade to the Premium version, please follow these steps:

  1. Click the Grammarly tab in Microsoft Word or Outlook and press Log out.
  2. Then, click Log in in the same menu.
  3. Sign in by entering the email address that is associated with your Premium account and password. If you registered using Google, Facebook or Apple, sign in by clicking the corresponding option: 

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