I can't log in to the Grammarly Editor for Windows and Mac with my login details

If you can’t log in, please check your currently installed version of the Grammarly Editor for Windows and Mac by following the instructions provided in this article.

If your version is older than 1.5.68, we recommend that you reinstall the app by following the relevant instructions for your operating system below: 

If the issue persists, follow these steps: 

1. Try using the manual sign-in option: 
   • Open the Grammarly Editor app and click Sign In to launch your default browser.
   • Enter your login credentials or click Continue to Grammarly.
   • If clicking Open Grammarly doesn’t help, press Try manual sign-in at the bottom of the page.
   • Click Copy Sign-In Key and reopen the app.
     
     

     Note: There is no need to paste the key anywhere—you should already be logged in and able to see your Grammarly dashboard.

     
2. Temporarily turn off your VPN, proxy, antivirus, and firewall software.
3. Change your default browser by following the instructions below:
   
   
   Windows 10

   
   
   1. Press the Start button and type Default apps
   2. In the search results, select Default apps
   3. Under Web browser, select the browser currently listed, and then select an alternative one.
   
   

   Windows 7 or 8

   1. Click the Start button and go to Control Panel
   2. Select Programs > Default Programs > Set Your Default Programs
   
   If you do not see the Programs option, change the view style of the Control Panel: click View in the upper-right corner of the Control Panel and select the Category view
   
   3. Choose the browser you want to use as your default one and click Set this Program As Default
   
   

   macOS

   1. Open System Preferences
   2. Click General
   3. Select an alternative web browser from the Default web browser menu
   

   Note: Grammarly currently supports Safari 10+, Mozilla Firefox 52+, Google Chrome 67+, and Microsoft Edge 14+ (including the new version based on Chromium).

   1. In case there is an issue with your browser cookies, please clear your cookies using the instructions here. 

   2. Turn off all of your browser extensions. You can use the instructions below to open the extensions list in your browser:
      
      Chrome: Copy chrome:extensions into your address bar
      Firefox: Open Tools > Add-ons > Extensions
      Safari: Open Safari > Preferences > Extensions
      Chromium Edge: Copy edge:extensions into your address bar
      Older versions of Microsoft Edge: Press Alt + X keys > click Extensions

   If the Grammarly Editor for Windows and Mac doesn’t work after trying these steps, we suggest switching to the web version of the Grammarly Editor. For more information about the Grammarly Editor, visit this page. 

   Alternatively, you can try Grammarly for Windows (if you use Windows 10 or newer) or Grammarly for Mac (if you use macOS 10.12 or newer), which support integration with a wide array of applications and websites. To find out more, check out this article.