If you’ve lost access to your phone and have two-step verification enabled, please use one of your backup codes to regain access to your account and update your two-step verification settings. These codes were generated when you set up two-step verification.
If you don’t have access to any of your backup codes, please follow these steps to contact support:
- Enter your username and password as usual.
- On the two-step verification screen, click Try Another Way.
- Click Contact Support.
- Please enter an optional brief description and click Submit. Our Support team will get back to you within a few business days.