Thank you! Your feedback helps us improve.

I've lost access to my phone and can't log in

If you’ve lost access to your phone and have two-step verification enabled, please use one of your backup codes to regain access to your account and update your two-step verification settings. These codes were generated when you set up two-step verification.

If you don’t have access to any of your backup codes, please follow these steps to contact support: 

  1. Enter your username and password as usual.
  2. On the two-step verification screen, click Try Another Way.
  3. Click Contact Support.
  4. Please enter an optional brief description and click Submit. Our Support team will get back to you within a few business days.


Was this article helpful?
Tell us what you think. We promise to act on your feedback to make Grammarly's support pages even more helpful.
Have more questions? Submit a request