I've lost access to my phone and can't log in

If you’ve lost access to your phone and have two-step verification enabled, please use one of your backup codes to regain access to your account and update your two-step verification settings. These codes were generated when you set up two-step verification.

If you don’t have access to any of your backup codes, please follow these steps to contact support: 

  1. Enter your username and password as usual.
  2. On the two-step verification screen, click Try Another Way.
  3. Click Contact Support.
  4. Please enter an optional brief description and click Submit. Our Support team will get back to you within a few business days.


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