I can't access the Premium features after paying via the Apple Store or Google Play Store

If you can access the Premium features on one device, but don’t see the Premium banner on another device or in another Grammarly application, check this article.

However, if you purchased your Grammarly subscription via the Apple Store or Google Play Store, but the status of your account hasn’t changed, please follow these steps: 

Purchases made via the Apple Store

If you purchased your subscription on a mobile device, please open the Grammarly companion app on your phone, go to Account, and tap the Restore Purchases button at the bottom of the screen: 

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If you used a desktop computer or a laptop, please open the Grammarly for Safari companion app, click Grammarly for Safari in the upper left corner of the screen, and click the Restore Purchases button:

Note: Please make sure that you are using the same Apple ID that you used to purchase the subscription.

If the issue persists, please send us the email receipt of your payment. To learn how to locate your receipt, visit this page

Purchases made via the Google Play Store

To resolve this issue, open the Grammarly companion app on your mobile device, go to Account, and tap the Restore Purchases button at the bottom of the screen. 

Note: Please make sure that you are using the same Google account that you used to purchase the subscription. 

If the issue persists, please provide the Google Play order number in a support request. The order number is typically located in the confirmation email Google sends after the purchase.

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