What is two-step verification?
Two-step verification, sometimes known as two-factor authentication or 2FA, is an additional security measure to help protect your account. If you enable two-step verification, you’ll be asked to provide a six-digit code in addition to your password.
For two-step verification to work properly, you’ll need a mobile phone that can either receive text messages or that can run a third-party authentication app.
I want to enable two-step verification
- Sign in to your Grammarly account and click Security in the pane on the left side of the page.
- Click Turn On. You may be asked to verify your account again by entering your password.
- Enter a valid phone number that can receive text messages.
- Click Send Code.
- Enter the verification code you receive via text message.
- Click Turn On to enable two-step verification.
- IMPORTANT: Please save the backup codes you’ll receive in the next popup. If you lose access to your phone, a backup code is the only way you’ll be able to sign in to new devices.
I want to sign in to my account with two-step verification enabled
- Enter your username and password as usual.
- You’ll be sent a verification code via text message or within your third-party authentication app (if you’ve enabled this). Enter this verification code in the following screen as your second step.
- You can skip the verification step on a particular device if you designate it as a trusted device. Don’t worry – anyone attempting to sign in on a different device will still have to enter a code.
I’ve lost access to my phone
If you’ve lost access to your phone and have two-step verification enabled, please see if you’re already signed in on an existing device. If so, you can turn off two-step verification for your account, allowing you to sign in from new devices.
If you’re not already signed in on a device, you’ll need to use one of your backup codes to regain access to your account. These codes were generated when you enabled two-step verification.
If you don’t have access to any of your backup codes, you can contact support using the process below. Please allow a few days for a response.
- Enter your username and password as usual.
- On the two-step verification screen, click Try Another Way.
- Click Contact Support.
- Please enter an optional brief description and click Submit. Our support team will get back to you within a few business days.