Two-step verification

What is two-step verification?

Two-step verification, sometimes known as two-factor authentication or 2FA, is an additional security measure to help protect your account. If you enable two-step verification, you’ll be asked to provide a six-digit code in addition to your password.

For two-step verification to work properly, you’ll need a mobile phone that can either receive text messages or that can run a third-party authentication app.

I want to enable two-step verification

  1. Sign in to your Grammarly account and click Security in the pane on the left side of the page.
  2. Click Turn On. You may be asked to verify your account again by entering your password.
  3. Enter a valid phone number that can receive text messages.
  4. Click Send Code.
  5. Enter the verification code you receive via text message.
  6. Click Turn On to enable two-step verification.
  7. IMPORTANT: Please save the backup codes you’ll receive in the next popup. If you lose access to your phone, a backup code is the only way you’ll be able to sign in to new devices.

I want to sign in to my account with two-step verification enabled

  1. Enter your username and password as usual.
  2. You’ll be sent a verification code via text message or within your third-party authentication app (if you’ve enabled this). Enter this verification code in the following screen as your second step.
  3. You can skip the verification step on a particular device if you designate it as a trusted device. Don’t worry – anyone attempting to sign in on a different device will still have to enter a code.

I’ve lost access to my phone

If you’ve lost access to your phone and have two-step verification enabled, please see if you’re already signed in on an existing device. If so, you can turn off two-step verification for your account, allowing you to sign in from new devices.

If you’re not already signed in on a device, you’ll need to use one of your backup codes to regain access to your account. These codes were generated when you enabled two-step verification.

If you don’t have access to any of your backup codes, you can contact support using the process below. Please allow a few days for a response.

  1. Enter your username and password as usual.
  2. On the two-step verification screen, click Try Another Way.
  3. Click Contact Support.
  4. Please enter an optional brief description and click SubmitOur support team will get back to you within a few business days.
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