In rare cases, our writing experts may cancel an order submitted to them and refund your payment. We do our best to adhere to a shared set of guidelines when making these decisions, and we tend to accept all documents besides those that our writing experts classify as the following:
- Indecipherable text. We are unable to process text that is garbled, unintelligible, or machine-translated. Additionally, short or incomplete submissions that do not contain enough context to be revised without a lot of guesswork may also be rejected by our writing experts.
- Frequent mistakes. We understand that everyone’s writing journey begins somewhere and that inexperienced and English-as-a-second-language (ESL) speakers may not have built up their English language skills yet. However, we cannot revise text that is not already grammatically coherent.
- Objectionable content. We reserve the right to reject any submission that contains offensive language or subjects, such as hate speech and pornography. Although individual thresholds vary, we advise against submitting content that would not likely be broadcast on a major television network during regular business hours. Please let us know if you need additional guidance about what constitutes offensive content.
- Illegitimate requests. Text that explicitly or implicitly asks to be corrected or added upon as if it were a professional or school assignment will be rejected. We are happy to revise your text so that your writing becomes polished and clear, but our service does not include doing research for you or completing work for an assignment.
- Non-prose work. Because certain creative work (such as poetry) often deviates from traditional grammar and style rules intentionally, it is nearly impossible to revise a document of this nature while preserving the author’s intentions. For this reason, we request that you pursue another editing service that specializes in this type of content.
Ultimately, if you’re not sure whether your text qualifies for our expert writing service, you are welcome to submit it and see what our writing experts have to say. Additionally, if you would like further clarification, you may reach out to our Support team for more information. In the event that we deem the text outside of our submission standards, we recommend searching for another text-correction service.
Note: If you are unable to submit a document that contains tables, please remove the tables and convert the text contained within the tables to plain text.