When using Grammarly, you may occasionally encounter a CAPTCHA—short for Completely Automated Public Turing test to tell Computers and Humans Apart. CAPTCHAs help us verify that you're human and protect Grammarly from automated bots.
If you're experiencing issues with a CAPTCHA, try the following solutions:
- Turn off your VPN or proxy:
- VPNs and proxies can sometimes trigger CAPTCHA requests. Try deactivating them temporarily and refreshing the page.
- If you're unsure whether you’re using a proxy, you can check by following the steps in this article: How can I tell if I use a proxy server?
- Ensure your browser is up to date. Check your browser settings for available updates.
- Deactivate browser extensions temporarily. Some extensions may interfere with CAPTCHA. Try turning them off and refreshing the page.
- Log in using a different browser, network, or device.
To stop seeing these prompts in the future, we suggest setting up two-step verification for your account:
- Sign in to your Grammarly account, click Your Account in the left-side panel and select Two-Step Verification. Here is a direct link: https://account.grammarly.com/security/mfa
- Click Turn On. You may be asked to verify your account again by entering your password and a 6-digit code sent to your email address.
- Select which second factor you would like to use (a third-party authenticator app or text messages).
If you’d like to use a third-party authenticator app:
- Scan the QR code using your preferred third-party authenticator app.
- Click Next.
- Enter the verification code from within your authenticator app.
- Click Verify to activate two-step verification.
If you’d like to use text messages:
- Enter a valid phone number that can receive text messages.
- Click Send Code.
- Enter the verification code you received via text message.
- Click Turn On to activate two-step verification.
- Click Done.
Important: Please save the backup codes you’ll see in the pop-up menu that opens next. If you lose access to your phone or authenticator app, a backup code is the only way you’ll be able to sign in to your Grammarly account on new devices.
As an alternative, you can solve an audio challenge instead of a visual one. To do so, click the headphone icon at the bottom of the CAPTCHA window.