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Product Improvement & Training Control FAQ for Grammarly Business Accounts Purchased Through Grammarly’s Sales Team

Audience: Administrators of Grammarly Teams or Grammarly Enterprise accounts purchased through Grammarly’s sales team and administrators of a Grammarly for Education account. If your organization purchased a Grammarly Business plan directly from Grammarly’s website, refer to this page instead: Product Improvement & Training Control FAQ for Grammarly Business Accounts Purchased Through the Grammarly Website.

What is the Product Improvement & Training control?

The Product Improvement & Training control determines whether an organization’s content is used for product improvement. Product improvement includes training and validating Grammarly’s AI and machine learning models and general research that informs features Grammarly could build.

For all Enterprise-tier accounts, Teams accounts purchased through Grammarly’s sales team, and all Grammarly for Education accounts, Product Improvement & Training is automatically OFF, meaning Grammarly is not using these organizations’ content for model training. For these types of accounts, this setting cannot be changed. 

Teams accounts purchased through Grammarly’s website can opt out of Product Improvement & Training. For more information, refer to this page: Product Improvement & Training Control FAQ for Grammarly Business Accounts Purchased Through the Grammarly Website.

Other FAQs

  1. What does “Product Improvement & Training” mean?

    Generative AI relies on large language models (LLMs), and LLMs are taught by means of large amounts of data. In some cases, that includes customer data. This is what we mean by the term “training.” In addition, Grammarly is able to process customer data in order to learn how our product is used and how it might function better. This is what “product improvement” means. In sum, Product Improvement & Training refers to:

    • Training datasets for AI and ML
    • Validation of models
    • General research that informs what features Grammarly could build

    However, with Product Improvement & Training off, Grammarly will not use an organization's content for the above purposes. For the following types of organizations, Product Improvement & Training is automatically OFF, meaning Grammarly is not using these organizations’ content for model training: all Enterprise accounts, Teams accounts purchased through Grammarly’s sales team, and all Grammarly for Education accounts.

  2. What data is impacted by the Product Improvement & Training control?

    When this control is off, no user content will be collected for product improvement and training purposes. However, Grammarly may still collect usage data (i.e., non-content data), such as writing statistics (total words written, types of suggestions accepted, mistakes made, etc.), and may use that data for product improvement and training.

  3. What happens if I am an admin located in the European Union (EU) or UK, or I have users in my institution who live in the EU or UK?

    We do not train on any organizational content from users whose account originates in the EU or UK, regardless of the setting of this control.

  4. What happens if my organization negotiated a unique data privacy agreement or is subject to special privacy requirements, like HIPAA?

    The Product Improvement & Training control does not affect other arrangements; Grammarly will continue to adhere to all existing contracts and agreements.


    For further questions, please contact your sales representative or customer support.
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