Select the feature that you are encountering an issue with to see a list of troubleshooting options:
If the keyboard fails to recognize the correct word or registers a completely different one, you can try the following:
- Clear the cache of the Grammarly Keyboard and restart it.
To clear the cache for the Grammarly app on your Android device, you can follow these steps:- Open your device's Settings app.
- Scroll down and select Apps or Application manager, depending on your device.
- Find and tap the Grammarly app in the list of installed apps.
- Select Storage.
- Tap on Clear cache to clear the app's cache.
This will clear the temporary data that the Grammarly app has stored on your device, which can help resolve any issues you're experiencing with the app.
- Update your device's software and Grammarly to the latest version available.
If autocorrect fails to recognize the intended word or changes it to a different one, you can try the following:
- Turn off and turn on the autocorrect option in the Grammarly Keyboard settings.
- Make sure that the language settings are configured correctly, and select the appropriate language for your text. If you are typing in English, please make sure you have selected the correct dialect.
- Update your device's software and Grammarly to the latest version available.
Tip: If you find that autocorrect fails to recognize a particular word that you use frequently, you can add this word to your personal dictionary.
If the predictive text feature causes issues by suggesting incorrect words or phrases, you can try the following:
- Minimize and reopen the app.
- Clear the cache of the Grammarly Keyboard and restart it.
To clear the cache for the Grammarly app on your Android device, you can follow these steps:- Open your device's Settings app.
- Scroll down and select Apps or Application manager, depending on your device.
- Find and tap the Grammarly app in the list of installed apps.
- Select Storage.
- Tap on Clear cache to clear the app's cache.
This will clear the temporary data that the Grammarly app has stored on your device, which can help resolve any issues you're experiencing with the app.
- Update your device's software and Grammarly to the latest version available.
If the issue persists, please record a video demonstrating the issue you're experiencing along with your expectations versus the actual results, and send it to the Support team by submitting a request at Contact Support.