Grammarly doesn’t recognize my paid account – Grammarly Support

If you previously purchased a Grammarly subscription but you only have access to Grammarly Free, you might have unintentionally created two Grammarly accounts (one free and one paid) and logged in to your free account.

To access advanced features, please identify which of your email addresses is associated with your paid account, log out of your free account, and log in to the paid one.

Here are the instructions for each Grammarly product offering:

Grammarly for Windows

First, log out of all Grammarly accounts by going to https://app.grammarly.com and clicking Sign Out in the left-side panel:
Then, right-click on the Grammarly icon in the system tray and select Settings. In the window that opens next, go to Account and click Sign Out:
Now, identify which of your email addresses is associated with a paid account. You can either:
1. Search every email account you use for the subscription confirmation email from us. When you purchase a plan, an email will be sent with one of the following subjects: Nice Upgrade! Here’s Your Receipt & Renewal Information, Your Grammarly Account Is Now Activated!, or Welcome to AI-powered writing assistance. If you see a confirmation email in your inbox, that means your paid account is associated with that email.
2. Use this form to find your paid account.
Right-click on the Grammarly icon in the system tray, go to Settings > Account, and click Sign in.
Enter your login credentials for the paid account in the window that opens next.

Grammarly for Mac

First, log out of all Grammarly accounts by going to https://app.grammarly.com and clicking Sign Out in the left-side panel:
Then, click the Grammarly icon in the menu bar and select Settings. Go to Account and click Sign Out:
Now, identify which of your email addresses is associated with a paid account. You can either:
1. Search every email account you use for the subscription confirmation email from us. When you purchase a plan, an email will be sent with one of the following subjects: Nice Upgrade! Here’s Your Receipt & Renewal Information, Your Grammarly Account Is Now Activated!, or Welcome to AI-powered writing assistance. If you see a confirmation email in your inbox, that means your paid account is associated with that email.
2. Use this form to find your paid account.
Right-click on the Grammarly icon in the menu bar, go to Settings > Account, and click Sign in.
Enter your login credentials for the paid account in the window that opens next.

Grammarly browser extension or the Grammarly Editor

Sign out of all Grammarly accounts by going to https://app.grammarly.com/ and clicking Sign out in the left-side panel:
Now, identify which of your email addresses is associated with a paid account. You can either:
1. Search every email account you use for the subscription confirmation email from us. When you purchase a plan, an email will be sent with one of the following subjects: Nice Upgrade! Here’s Your Receipt & Renewal Information, Your Grammarly Account Is Now Activated!, or Welcome to AI-powered writing assistance. If you see a confirmation email in your inbox, that means your paid account is associated with that email.
2. Use this form to find your paid account.
Go to https://www.grammarly.com/signin and enter your login credentials for the paid account.

Grammarly for iPhone or iPad

Open the Grammarly app on your device, go to Account, tap on your name, and then tap Log out.
Now, identify which of your email addresses is associated with a paid account. You can either:
1. Search every email account you use for the subscription confirmation email from us. When you purchase a plan, an email will be sent with one of the following subjects: Nice Upgrade! Here’s Your Receipt & Renewal Information, Your Grammarly Account Is Now Activated!, or Welcome to AI-powered writing assistance. If you see a confirmation email in your inbox, that means your paid account is associated with that email.
2. Use this form to find your paid account.
To log back in, open the Grammarly app, tap Already have an account? Sign in, and enter your login credentials for the paid account on the page that opens next.

Grammarly for Android

Open the Grammarly app on your device, go to Account, tap on your name, and then tap Log out.
Now, identify which of your email addresses is associated with a paid account. You can either:
1. Search every email account you use for the subscription confirmation email from us. When you purchase a plan, an email will be sent with one of the following subjects: Nice Upgrade! Here’s Your Receipt & Renewal Information, Your Grammarly Account Is Now Activated!, or Welcome to AI-powered writing assistance. If you see a confirmation email in your inbox, that means your paid account is associated with that email.
2. Use this form to find your paid account.
To log back in, open the Grammarly app, and enter your login credentials for the paid account.

Grammarly for Microsoft Office

Sign out of all Grammarly accounts by going to https://app.grammarly.com/ and clicking Sign out in the left-side panel:
Open the Grammarly tab in Microsoft Word or Outlook and click Log out:
Now, identify which of your email addresses is associated with a paid account. You can either:
1. Search every email account you use for the subscription confirmation email from us. When you purchase a plan, an email will be sent with one of the following subjects: Nice Upgrade! Here’s Your Receipt & Renewal Information, Your Grammarly Account Is Now Activated!, or Welcome to AI-powered writing assistance. If you see a confirmation email in your inbox, that means your paid account is associated with that email.
2. Use this form to find your paid account.
Go back to the Grammarly tab in Microsoft Word or Outlook and click Log in.
Enter your login credentials for the paid account.

Grammarly for Microsoft Word on Mac

Sign out of all Grammarly accounts by going to https://app.grammarly.com/ and clicking Sign out in the left-side panel:
Click the gear icon in the lower-right corner of the Grammarly sidebar and choose Log out:
Now, identify which of your email addresses is associated with a paid account. You can either:
1. Search every email account you use for the subscription confirmation email from us. When you purchase a plan, an email will be sent with one of the following subjects: Nice Upgrade! Here’s Your Receipt & Renewal Information, Your Grammarly Account Is Now Activated!, or Welcome to AI-powered writing assistance. If you see a confirmation email in your inbox, that means your paid account is associated with that email.
2. Use this form to find your paid account.
Go back to Microsoft Word, click Log in in the Grammarly sidebar, and enter your login credentials for the paid account.

If you made a purchase via the Apple Store or Google Play Store, check out this article: I can't access the paid features after paying via the App Store or Google Play Store.

Note: If your account is associated with an organizational subscription and your organization uses an identity provider such as Okta, Microsoft Entra ID, or others to manage access to third-party applications and services, please sign in to Grammarly through your identity provider at the appropriate point in the above instructions.