If you see an error message that says, "An unexpected error has occurred while connecting to Grammarly" or "Unexpected server error", when logging in to Grammarly in Word or Outlook, and at the same time Grammarly Editor at app.grammarly.com works fine for you, simply click Cancel as shown below.
- If the issue persists, please read this article.
- If you use a proxy, check if it requires authentication. Your system administrator or IT department may help with your proxy configuration. If authentication is required and you haven't logged in yet, specify your login details by clicking "Grammarly" on your Word toolbar -> "About" -> "Proxy settings". If after submitting your Grammarly login and password you see an error message that says, "Proxy authentication required", click "Proxy settings" to specify your login details. If you are logged in and need to change your proxy settings, navigate to "Grammarly" on your Word toolbar -> "Settings" -> "Proxy settings" as shown below.