How to send advanced user diagnostic information to Grammarly

General Instructions (Overview)

  1. Turn on Diagnostics
  2. Reopen Microsoft Word or Outlook
  3. Use Grammarly until the issue appears again
  4. Send diagnostic information to Grammarly (see How to Enable Diagnostics and How to Send Diagnostic Information to Grammarly below)
  5. Forward your generated identifier ("troubleshooting request ID") to us in a support ticket
  6. Turn off diagnostics

How to Enable Diagnostics

  1. Open the Grammarly tab in Microsoft Word or Outlook
  2. Click the Support button
  3. Select Enable Diagnostics
  4. Click Yes in the dialog window that opens next

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How to Send Diagnostic Information to Grammarly

  1. Open the Grammarly tab in Microsoft Word or Outlook
  2. Click the Support button
  3. Click Send user activity log to Grammarly for diagnostics
  4. Click Yes in the dialog window that opens next

How to Turn off Diagnostics

  1. Open the Grammarly tab in Microsoft Word or Outlook
  2. Click the Support button
  3. Untick Enable Diagnostics
  4. Click Yes in the dialog window that opens next

Additional Instructions

If Grammarly works in Microsoft Word but not in Microsoft Outlook

  1. Turn on Diagnostics in Word
  2. If the Grammarly tab doesn’t appear in Outlook, enable it by following the instructions at How to enable the Grammarly Add-in
  3. Run Outlook and use Grammarly there (if you can) until the issue occurs again
  4. Send the diagnostics information to Grammarly from Word (see above)
  5. Turn off diagnostics in MS Word

If Grammarly works in Microsoft Outlook but not in Microsoft Word

  1. Turn on diagnostics in Microsoft Outlook
  2. If the Grammarly tab doesn’t appear in Microsoft Word, enable it by following the instructions at How to enable Grammarly Add-in
  3. Run Microsoft Word and use Grammarly there (if you can) until the issue appears again
  4. Send the diagnostics information to Grammarly from Outlook (see above)
  5. Turn off diagnostics in Microsoft Outlook
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