General Instructions (Overview)
- Enable Diagnostics
- Reopen MS Word or Outlook
- Use Grammarly until the issue appears again
- Send diagnostic information to Grammarly (see How to Enable Diagnostics and How to Send Diagnostic Information to Grammarly below)
- Forward us your generated identifier ("troubleshooting request ID") in a support ticket
- Disable diagnostics
How to Enable Diagnostics
- Open the Grammarly tab in MS Word or Outlook
- Click the About button
- Click Diagnostics… at the bottom of the About window
- Click Yes in the dialog window that opens next
How to Send Diagnostic Information to Grammarly
- Open the Grammarly tab in MS Word or MS Outlook
- Click the About button
- Click on Send user activity data to Grammarly at the bottom of the About window
- Click Yes in the dialog window
- Copy the text with your identifier from the new message window (see image)
- Send the copied identifier to Grammarly Support.
How to Disable Diagnostics
- Open the Grammarly tab in MS Word or Outlook
- Click the About button
- Click Disable diagnostics… at the bottom of the About window
- Click Yes in the dialog window
Additional Instructions
If Grammarly works in MS Word but not in MS Outlook
- Enable Diagnostics in Word
- If the Grammarly tab doesn’t appear in Outlook, enable it by following the instructions at How to enable the Grammarly Add-in
- Run Outlook and use Grammarly there (if you can) until the issue occurs again
- Send the diagnostics information to Grammarly from Word (see above)
- Disable diagnostics in MS Word
If Grammarly works in MS Outlook but not in MS Word
- Enable diagnostics in MS Outlook
- If the Grammarly tab doesn’t appear in MS Word, enable it by following the instructions at How to enable Grammarly Add-in
- Run MS Word and use Grammarly there (if you can) until the issue appears again
- Send the diagnostics information to Grammarly from Outlook (see above)
- Disable diagnostics from MS Outlook