How to send advanced user diagnostic information to Grammarly

General instructions (overview)

  • Enable Diagnostics
  • Reopen MS Word or Outlook
  • Use Grammarly until the issue appears again
  • Send diagnostic information to Grammarly (see "How to Enable Diagnostics" and "How to Send Diagnostic Information to Grammarly" below)
  • Send your generated identifier ("troubleshooting request ID") via a support ticket
  • Disable diagnostics

How to Enable Diagnostics

  1. Open the Grammarly tab in MS Word or Outlook
  2. Click on the About button
  3. Click on Diagnostics… at the bottom of the About window
  4. Click Yes in the dialog window

diagnostics.jpg

Screen_Shot_2017-02-22_at_11.42.05_AM.png

How to Send Diagnostic Information to Grammarly

  1. Open This PC or press Win+E
  2. Copy and paste the following string into the address bar: %appdata%/grammarly/logs and hit Enter

appdata.png

      3. Send all the files in that directory via a support ticket

How to Disable Diagnostics

  1. Open the Grammarly tab in MS Word or Outlook
  2. Click the About button
  3. Click on Disable diagnostics… at the bottom of the About window
  4. Click Yes in the dialog window

Disable.jpg

 

Additional Instructions

If Grammarly works for MS Word but not for MS Outlook

  1. Enable Diagnostics in Word
  2. If the Grammarly tab doesn’t appear in Outlook, then enable the Grammarly add-in in Outlook. See the instructions on How to enable the Grammarly Add-in
  3. Run Outlook and use Grammarly there (if you can) until the issue appears again
  4. Send diagnostic information to Grammarly from Word (see above)
  5. Disable diagnostics in MS Word

If Grammarly works for MS Outlook but not for MS Word

  1. Enable diagnostics in MS Outlook
  2. If the Grammarly tab doesn’t appear in MS Word, then enable the Grammarly Add-in in MS Word. See the instructions on How to enable Grammarly Add-in
  3. Run MS Word and use Grammarly there (if you can) until the issue appears again
  4. Send diagnostic information to Grammarly from Outlook (see above)
  5. Disable diagnostics from MS Outlook
Was this article helpful?
Have more questions? Submit a request

Comments

answer-bot