How to send installation log files to Grammarly

If the installer cannot install Grammarly for Microsoft Office Suite, it shows the error "Failed to install" with a description of the issue as shown in the image below.

Follow the steps below in order to send us the Grammarly log files:

1. Click Save logs and close.

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2. Select any folder that you prefer, e.g. Local Disk (C:).

3. Click Make New Folder.

4. Name the new folder, e.g. grammarlylogfiles and press Enter.

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5. Click OK.

6. Open My Computer.

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7. Open the folder where you’ve saved the Grammarly add-in log files (e.g., C:\grammarlylogfiles). 

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8. Send all the files from the folder you created via a support ticket.

9. Delete that folder (e.g., grammarlylogfiles).

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