If you can't log in and see a Logging in… message, it probably means that your proxy configuration needs to be tweaked. Follow the troubleshooting steps below to resolve the issue.
- Check if you use a proxy server by following the instructions for your OS here.
- Check if your proxy requires authentication. Your system administrator can assist with this.
- If yes, specify your login details by navigating to Grammarly on your Word toolbar > About > Proxy settings as shown below.
Additionally, please ensure that your system meets our requirements.
If you continue to see this error, please reach out to a trusted IT professional to ensure there are no additional configuration settings preventing you from using Grammarly.