If you can't log in and see a "Logging in…" message, it typically points to a proxy configuration that needs to be tweaked. Follow the troubleshooting steps below to resolve the issue.
- Check if you use a proxy server by following the instructions for your OS here.
- Check if your proxy requires authentication. Your system administrator can assist with this.
- If yes, specify your login details by navigating to "Grammarly” on your Word toolbar -> "About" -> "Proxy settings" as shown below.
- Additionally, please ensure that your system meets our requirements.
If you continue to see this error, please reach out to a trusted IT professional to ensure there are no additional configuration settings preventing you from using Grammarly.
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