I see a blank box when I click the G icon on the toolbar

Chrome
Safari
Firefox
 

If your browser language preference is set to any non-Latin languages, you may experience the following issues with the latest version of Grammarly for Chrome:

  • A blank pop-up box appears when you click on the G icon
  • There's no G icon in the text fields where you enter your text

To fix this issue, we suggest that you update the encoding. Follow the steps below:

  1. Go to chrome://settings/fonts
  2. Scroll down to the bottom of the window that opens
  3. Set Encoding to Unicode (UTF-8)
  4. Click Done

If your Firefox language preference is set to any of the non-Latin languages, you might experience the following issues with the latest version of Grammarly for Firefox:

  • A blank pop-up box appears when you click on the G icon
  • There's no G icon in the text fields where you enter your text

To fix it, we suggest that you update the encoding. Please follow the steps below:

  1. Go to about:preferences#content
  2. Click Advanced next to Fonts & Colors 
  3. Select Central European, ISO in Fallback Text Encoding
  4. Click OK

If your Safari language preference is set to any of the non-Latin languages, you might experience the following issues with the latest version of Grammarly for Safari.

  • A blank pop-up appears when you click the G icon
  • There is no G icon in the text areas

There's an easy fix for the issue. We suggest that you update the encoding:

  1. Go to Safari Preferences
  2. Select Advanced settings 
  3. Change the default encoding to Unicode UTF-8.

       Advanced.png

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