If your computer uses a web proxy server to access the internet, you might encounter issues using our suite of products.
This article describes how to check whether your computer uses a proxy server to access the internet. Follow the steps below, depending on your operating system:
macOS
- Navigate to the Apple menu → System Preferences, and click Network.
- Select the network service you use from the list (e.g., Ethernet or Wi-Fi).
- Click Advanced, then click Proxies.
- If nothing is checked under “Select a protocol to configure,” it means you do not use a proxy server.
Windows 10 or 11
- Right-click on the Start button and click Settings.
- Go to Network & Internet → Proxy.
- See if the Use a proxy server option is on.
Windows 8 or 8.1
- Right-click on the Start button and click Control Panel.
- Click Network and Internet.
- Select Internet Options.
- In the Internet Options window, go to the Connections tab and click the LAN Settings button.
- If “Use a proxy server for your LAN” is not checked, it means that you don’t use a proxy server.
Windows 7
- Click the Start button, then click Control Panel.
- In the Control Panel window, click Internet Options.
- In the Internet Options window, go to the Connections tab and click the LAN Settings button.
- If “Use a proxy server for your LAN” is not checked, it means that you don’t use a proxy server.