Error: The server encountered an error. Please try to reload the page

You may see "The server encountered an error. Please try to reload the page" when working in the Grammarly Editor: 

error_message.png

To resolve this, we recommend refreshing your browser's page and reconnecting to the internet. 

If the issue persists, make sure that you successfully pass the WebSockets tests here. If any section of your test results says Failed, take a look at this article.

Note: Antivirus, firewall, VPN, and network proxy settings can cause the issue. Please try to resolve it by temporarily disabling them. If temporarily disabling your security software helps, we suggest that you add Grammarly to that software's allowed list to resolve the issue.

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