Continuous membership
To ensure uninterrupted service, our subscriptions are renewed automatically using the payment method on file. When the current subscription term ends, the subscription renews at the standard rate. You can cancel the automatic renewal of your subscription at any time.
Payments made in error
If you have been charged by mistake or there has been an error in billing, please submit a support request detailing the issue. We will review your case and assist you with your refund request. If you do not hear back from us within 24 hours, please check your spam folder—email providers often block unrecognized email addresses.
Promo offers
Promo offers are valid for one subscription period only. If you upgrade at a promotional rate, your subscription will be set to renew at a standard rate.
Promo offers apply to the first seat only. Additional seats are charged at a standard rate.