Why am I getting billed after I canceled?

If you have canceled your subscription but you are still receiving bills, then you have one or more additional accounts with Grammarly. You may have mistyped your email address and unintentionally created a new account.

To find the account that's charging your card, please search every mailbox that you use for the word "Grammarly" to find any of our emails. Once you find the right email address, you can reset your password and log in to the account to cancel the subscription. 

If this doesn't help, then please contact support with the following details and we will take care of it:

  1. First name and last name (if any) on your Grammarly account
  2. The first six digits of the credit card you used for Grammarly
  3. The last four digits of the credit card number you used for the purchase
  4. Your credit card's expiration date
  5. The charge date
  6. The charge amount
  7. The reference number on your statement, if you see one (it should look similar to CO5DXT-8GCH, CO*5DXT-8GCH, or 5DXT-8GCH)
  8. Your PayPal email address and transaction ID if you see "PAYPAL" next to the charges on your credit card bill
Was this article helpful?
Have more questions? Submit a request
unsubscribe answer-bot no-index