Frequently Asked Questions
Grammarly Support Desk - Find answers to your questions about Grammarly
Valerie December 23, 2010 • 34 • Announcements
Please use www.grammarly.com/edu/ to login and create new accounts.
Administrator October 12, 2010 • I signed up with the wrong email address. What do I do next?
This topic is meant to assist you in correcting your email address.
Please create a ticket with "wrong email address" in the subject line. The expected time of the email address to change is 48 hours. If you do not hear back from us in a timely manner, please check your email's Spam folder - many email providers block unrecognized email addresses to protect you from email spam attempts.
Administrator July 12, 2010 • 53 • Usage Tips
Short manual:
1. Login to Grammarly using your authorization data.
2. Once you login, please copy your text and paste it into Grammarly (click Paste on Grammarly toolbar; use CTRL-C, CTRL-V combination).
3. Click the "Start Review" button to check the text.
4. Once the text is analyzed, Grammarly will show your text with different types of alerts highlighted. You can see a high-level report summarizing your errors by clicking on the Summary link in the upper right-hand corner of the page. To see individual error explanations and suggestions, click on the tabs with blue circles on the right side of the page.
5. You can change the highlighted alerts by clicking on the actual alert and on suggested replacements in the right box, which will appear.
6. Once you are done with Alerts, Grammarly will offer you to review the warnings. A warning can be corrected by paraphrasing the sentence or a part of it.
7. Once you have finished your corrections, please click "Synonyms" to begin enhancing your text. Grammarly will offer a number of suggestions (synonyms and word insertions) that will enhance the quality of your document with clear, compelling and sophisticated wording. These changes can be made the same way as with the alerts (click on your preferred suggestion).
Please note that not all suggestions need to be implemented -- you can decide which suggestions best complement your writing style.
Mike Carambat July 08, 2010 • 10 • Testimonials
Wow. I am using your 7-day trial to edit my novel and I am very impressed!
I tried several applications (Word 2010, Whitesmoke, etc.) to get my book ready for publication, yet none of them worked even half as well as your product. Your system caught things that Word and Whitesmoke completely missed.
I am estimating about at most two months worth of editing time. As such, I have found Grammarly not only better, but much cheaper than the alternatives.
Thank you Grammarly!
Mike
Administrator May 31, 2010 • Subscriptions and Billing
If you used your credit card or recently your PayPal account to subscribe, please:
Click Cancel Subscription.
If you used your credit card, please:
- Login to your Grammarly.com account. (If you are already logged in, click on "Check Grammar Now" to go to the Editor),
- Click on the "Your Account" link in the upper right-hand corner of the screen on the Editor page.
- Then click on the "Cancel Subscription" link in the window.
This will result in downgrading your account to the free version either instantaneously (if you are within your 7 days of the free trial), or starting with the next billing cycle (according to your subscription plan). This action permanently cancels all future payments.
If you used PayPal payment method before February 17, 2012:
- Log in to your PayPal account.
- Click the My Account tab.
- Click the History subtab.
- Click More filters, select Subscriptions and agreements, and then click Subscriptions.
- Change the date back to the year the subscription was created, and then click Show.
- Click Details next to the subscription.
- Click Cancel Subscription.