Frequently Asked Questions/Announcements

Attention Grammarly@edu (former Sentenceworks) users

Valerie
posted this on December 23, 2010 16:57

Please use www.grammarly.com/edu/ to login and create new accounts.

 

Comments

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Cynthia Funnye-Doby

have downloaded safari and mozilla fox and still can not use grammar check.  What should I do.

March 14, 2011 05:14.
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Helen Smith
Applied Linguistics LLC

Dear Cynthia,

Please check your e-mail. I have send you instructions on which steps to perform and make it work.

March 16, 2011 12:44.
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John Chapman

Grammarly has been working perfect for me, but last night when I tried to use it, when I click to check a document and paste something in it, I don't get the clear option, nor can I use my delete key to get rid of text I've added. Can you tell me what's wrong?

May 15, 2011 23:00.
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Ralph

I write very few letters in the course of time, Therefore, would prefer to pay a per use charge, rather than a time contract.

~Kindly,

Ralph

May 23, 2011 04:40.
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Helen Smith
Applied Linguistics LLC

Dear Mr. Chapman,

May I suggest retrieving your checked text and save it in Word. After that, please click on "Clear" tab above Grammarly text field. It should work fine.

May 27, 2011 14:33.
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Helen Smith
Applied Linguistics LLC

Dear Ralph,

The only option available at the moment is purchasing a monthly/quarterly/annual subscription to Grammarly.com. Per one check the programme can analyze up to 20 pages. 


May 27, 2011 14:35.
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Bradley Walton

I was hoping this would work like spell check and be fast.  These seems painful, I write maybe 5 letters a week for business.

 

June 08, 2011 18:43.
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John

Hilarious Bradley. Your Grammarly score of 60 of 100 on your comment shows just how useful the utility is. :)

June 09, 2011 22:07.
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Bradley Walton

Hi John.

My Grammer is terrible, I know.

You think that is funny? You should see what I make a year as a college drop out in the financial services industry.   You would choke,

June 09, 2011 22:25.
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Issa

Hi  Hellen,

I purchased grammarly in order to check plagiarism in my document but its not working on Vista and windows explore. What can I do so that the prompt cursor will show in the blank space?

 

June 21, 2011 04:57.
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Daniel Narayan

When should I use an apostrophy ( ' ) after the word?  Eg Managers are working on branch specific information or Managers' are working on ......

June 30, 2011 10:07.
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Valerie
Applied Linguistics LLC

Dear Issa:

It depends on what browser you were using -- please email to support your exact broswer version so that they could assist you. Thank you.

July 03, 2011 13:06.
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Valerie
Applied Linguistics LLC

Dear Daniel:

I would not use (') in "managers are working " at all. By the way, there is a place for just this type of question! Please go to Grammarly Answers at: http://answers.grammarly.com/   :-)

July 03, 2011 13:10.
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Carrie Kadavy

Why doesn't grammarly check for possession?  There are many mistakes on papers I have downloaded that grammarly is not catching.

 

July 04, 2011 18:26.
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Helen Smith
Applied Linguistics LLC

Dear Carrie,

Could you please clarify your question and write us at support@grammarly.com? Thank you!

July 06, 2011 14:58.
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Emilene Gava

Well, I  recently found this page , I believe that it is great. But I am not sure. I have a Question , there are a special  translate program or there are some person that rewie your grammar  mistake. I am a  doctor and my natuve language is spanish , now I have to write research in english so I need you.

July 08, 2011 05:47.
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James Hagy

Why is my plagiarism checker not working?

July 22, 2011 04:08.
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Beverly

The grammarly check will not check my paper. It copied amnd pasted the paper , but would not review!!!!

July 27, 2011 04:43.
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ferhat özturan

Valery

I apsted and trıed

ıt just shows a fıgures of mıstakes but does not show whart are they?

ın fcat you saıd one-tıme trıal ıs free ? ıs that true?

ıt  doesnt work properly or ıt ıs dıffıcult to  use your product for me

thats why(  ı thınk ı wıll also have so many problems wıth your product t

ın the future  as wel ) thats why ı do not want to  purchase ıt

 

August 04, 2011 21:32.
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Peninah Anyoso

Hello,i just logged in my account and saw that it blocked.pliz help me access it.Am in a fix right now!

August 08, 2011 19:21.
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Helen Smith
Applied Linguistics LLC

Dear Ferhat,

You currently hold a free version of Grammarly. Free version proves that your paper contains or does not contain mistakes. In order to be able to view and correct alerts in your paper, please upgrade to the paid version of Grammarly.

August 10, 2011 15:18.
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Helen Smith
Applied Linguistics LLC

Dear Peninah,

Unfortunately you  have exceeded  the limit of checks. You can check no more than 300 documents or 150,000 words in any 30-day period, or 100 documents or 50,000 words in any 24-hour period. 


August 10, 2011 15:21.
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Marilyn Garcia

How do I keep the format to my paper when uploading it into grammarly?

August 11, 2011 16:06.
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Helen Smith
Applied Linguistics LLC

Dear Marilyn,

Grammarly makes your text plain. All the formatting is lost except for the paragraphs. (If you do experience a loss of your text paragraphs, we ask you forward the text to us for investigation. One work-around you might try is to do double line breaks after each paragraph.)

August 11, 2011 17:39.
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Charlemagne

what if we dont have a credit card?

August 16, 2011 06:12.
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Helen Smith
Applied Linguistics LLC

Dear Charlemagne,

You can use either your credit/ debit card or your PayPal account for purchasing Grammarly.com subscription. Unfortunately these are the only available payment methods at the moment. 

August 17, 2011 15:33.
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meme_6690

When I paste my work, this notice came out. 

"Oops... Something Went Wrong
We were unable to process your document. Please try to run a check again and if the problem persists, don't hesitate to contact our support team. We apologize for the inconvenience and appreciate your patience."
I really need to use it tonight, so I was wondering how long I should wait until it starts working again? Or is there any way I can fix this manually?
October 02, 2011 13:14.
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Valerie
Applied Linguistics LLC

Dear Meme,

We'll need to have your text for us to see what part of the text is causing the error (perhaps it's a bulleted list, etc). Please create a ticket and send the original text for our investigation.  Thank you!

October 10, 2011 15:25.
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marcela re ribeiro

Good morning! For more than three days I'm trying to do the annual subscription to this website, without success. I had written  for you and you guided me to ask for paypal what the problem was. I contacted them, I did all the necessary procedures and my paypal account is active. Today I tried to do the annual subscription again, put my email and password and the last step, when you click accept, the screen goes all white, nothing appears. What is going on. Could you help me. You could activate my account? since we already insert all my credit card data and personal? Best Regard, Marcela

February 18, 2012 14:22.