Frequently Asked Questions/Usage Tips
It asks to "Upgrade your account"
dalia alwandawi
posted this on October 01, 2010 12:12
Yesterday Iopened new account, and I actually used it yesterday. Today I logged in and I copied my text pasted in, but when I clicked on start review I logged out and the programm asked me to upgrade my account. shal I do that every time I use Grammarly?
Comments
Dear Dalia,
Please note that you have used another Email address of yours: dadu20349@...
I haven't done anything, the program just kicked me out and asked me to upgrade my account. I received my bank statement yesterday and I have been charged another year subscription. It should work for me as it has been over the past year.
Dear Ms. Davenport,
Please check your inbox, I have just corrected the situation for you.
Aloha Helen Smith,
Thank you for your assistance. My account now works wonderfully. Have a Wonderful weekend!
I am actually experiencing the same problem, what should be done?
Regards
Dear users,
Please try to log in to your accounts again. They all work fine now.
We apologize for these inconveniences and appreciate your patience!
In case of further questions, please write to us at support@grammarly.com. We will be happy to assist you!
how can i change my account from monthly to a year ?
I am having the same problem. I paid for the service, but it asks me to upgrade. Can you fix this??
Dear Myles,
Just email support with the credit card number of the card that was charged and they will take care of it. Most probably, the email you used was misspelled, or the payment has actually failed.
Dnhk,
You can cancel your current subscription plan and purchase another one after your account has been downgraded to a non-paid status. Or, you can email our support and they will do the necessary. :-)
Dear Kenneth,
Could you please write us at support@grammarly.com and specify the problem which you have encountered? Thank you.
I tried grammaryly before, there was lots of other features then. It also needed to download the program, however, this time I noticed the system has changed. I remember also before, when you purchase you can choose what features you want to add.
Dear Mark,
Grammarly is 100% Web-based, meaning there is no software to download or update.
You are probably referring to Grammarly Microsoft add-in. It copies and sends your text to Grammarly editor box. In order for Grammarly to check your text, you must have an active Internet connection and be logged into Grammarly.com.
hi i have taken a trial membership and would like to upgrade to a yearly subscription instead of a monthly one that is the default. kindly advise how do i go about it.
k k varma
Dear Varma,
I have just took care of the situation. Please subscribe again selecting your preferred subscription plan. To do so, please login to your Grammarly account with your e-mail address, go to "Your Account" link, press "Upgrade to full version".
I have the same problem. I have paid already, however, your website is still asking me to upgrade my account. Please help me out with this!
Dear Haidy,
According to our billing records, no payment has been made and your account is still listed as limited (free).
Perhaps you used another e-mail address and have another Grammarly subscription?
Please write us at support@grammarly.com and let us know your alternative e-mails. It will help us to assist you as soon as possible!
I am unable to use the program, though I am supposed to be charged for it on my Paypal account. I would like to try the program out on student papers to see if it would be a reasonable recommendation for the ESL students in my composition classes. Please check my account and see why it won't work' I don't want to send you the file because it is a student paper, and I don't have the permission of the writer to be passing around her papers. Besides, there is nothing wrong with the file itself. It is the program accounting that isn't working.
Dear Jeannette,
It looks like you have a free Grammarly account associated with: Jeannette.Bates@. . .
A free version of Grammarly shows the number and the type of potential mistakes in your texts. These features are also available with the Grammarly full version, which shows the mistakes that your paper contains, in addition to potential corrections and suggestions.
We suggest you upgrade your account in order to get access to full Grammarly services. To do so, please log in and click the “Your account” link in the upper right-hand corner and press “Upgrade your account” in the window that opens.
I am experiencing the same problem here, actually this is the second time in two days that my account has been downgraded from the full (paid) one year subscription to the limited (free) one. Kindly can you fix this for me once and for all? I don't want to wake up every day only to find that i have to send support a message to re-upgrade my account yet again.
Thank you,
Husein
Kindly disregard my previous comment, the problem has been sorted by your very helpful support staff (Jane).
I have my totally free forever account,but it wont upgrade .what sould i do?
Dear 17-055,
It looks like your account has been upgraded and is active until 09/09/2012. If you're having any other issues, please contact support by creating a ticket (request).
so to use this you must log in to grammarly.com, before you start wring your paper ,is that right?
I imagine that you do,but to be sure contact valerie☺
Dear Truc,
Grammarly is an online application. You need to have Internet connection and be logged in at www.grammarly.com website in order to use the service, that is to proofread your text.
These topics might answer your questions:
http://grammarly.zendesk.com/entries/212482-usage-manual
http://grammarly.zendesk.com/entries/158952-can-i-download-grammarly
I keept getting asked to upgrade my account, and it just charged my bank for a year subscription. Can you please fix my account?
Our school was bought your "subscription for Grammarly@edu Writing Support Suite for 500 FTE (valid till 1/31/2013).
But today I log in and I copied the text pasted in, but when I clicked on "start review", cannot proceed and show "upgrade my account" only.
Why our school buy the Access Code, we still need to upgrade the account??