thanks......

Okay, I corrected my text and I loved the product. But when I tried to put it back into Word... Word couldn't open the document. So does that mean I have to manually insert changes into my existing document so I can continue working? Or is there another way to resolve this?

Dear Carolyn,

In order to copy the checked text, please copy it back to Word by copy-pasting. In order to eliminate the correction cover, please highlight all text in Word and press Clear Formatting.

I CANNOT ACCES MY ACCOUNT INFORMATION OR GET CUSTOMER SERVICE. I NEED TO SPEAK TO SOMEONE.

Dear Norma,

Our customer support agent will give you a call at earliest convenience. Please bear with us. 

I am unable to clear for a new document review. I can select and cut, but not start

with a clean review critque.  Jerry   Williiams

Dear Mr. Williams,

May I suggest selecting your old text and clicking on Cut button above Grammarly text field ( or use a combination of Ctrl+X buttons). This will remove your previously checked paper. After that you will be able to paste the text you want to check into Grammarly text field.

In order to paste your new text, simply copy your text from Word or any other processor and paste it to Grammarly. You may use CTRL-C, CTRL-V combination as well as the context menu from the right button mouse.

I am not able to make corrections on the document I pasted into the box. I can double click and replace a synonym but, I can't make a simple correction to change spelling, or suggestions for conditional sentences.

Dear Cynthia,

Could you please send us a screenshot of the problem that you see at support@grammarly.com? Please find the instructions on how to take a screenshot at http://take-a-screenshot.org/

Dear Madam

              I was to access completlely to the " grammarly online to give me advance suggestions about which correct writing style to use in various of situations. Unfortunately, I might be unable to suscribe to online" Grammarly corrrection becasuse if try to register with my own credit card. Then, my bill will go up anyway if i dare to get the full subscription.

After pasting the edited text on a world file I wanted to align the text as ‘justify’. But, the text did not align correctly though it looked like 'Justify'. In some lines there was too much space between words (like a Tab distance). I could not delete those spaces because if I delete them two words become one!!!  

It is not checking my text i pasted.  It checks for the same issues repeatedly after about 5%.  I thought my text was too long so I pasted a couple of sentences and it is still not properly working.

Dear Ms. Brown,

This issue has been resolved.  We suggest you log in again using your authorization data.

Dear Grammar,

 I have subscribed to your service and am pleased, thus far. I attempted to connect the service through Microsoft Word, as per the instructions posted with the 'Grammar Add-on', and have had no success. I am wondering if someone could address the issue of add-on failure. Everything went quite normally, but I can find no additional tool bar. Though the program has a place to 'tick' for grammar checking, it is not half of what information is available here. Thank you.

Dear Mr. Russell,

You probably have the 32- or 64-bit version of Office 2010. Grammarly is not compatible with it at the moment. We are currently working on new log-in version which will be ready by summer. We appreciate your patience.

thats what i just did andit is still not working !

Dear Monica,

Once again, the new log -in version which will be available by summer will solve these issues. Please bear with us.

When I downloaded Grammerly as a word Addon I thought it would work inside my word docs.  It requires that I log in, but doesn't recognize my email address, or password.  In fact when I log in via the website I've had to reset my password every time because it doesn't believe that I use the correct password.  How can I resolve this?

Dear Lissa,

Please check your inbox, your password has been reset. Everything should work fine.

I can not get my corrected data to my blog or to word. When I do a control C, nothing happens.

Dear Albert,

That issue should be resolved.  We suggest you log in again using your authorization data.

I've paid , but it's not working. What's the promblem?  If I can't use it I want my money back.

Is there a way to correct my document, inside of word or does it automatically connect to your website, where I have to paste the info into your clipboard and then re-paste back to my doc?

Dear Floyd,

Grammarly Microsoft add-in copies and sends your text to Grammarly editor box. In order for Grammarly to check your text, you must have an active Internet connection and be logged into Grammarly.com. Unfortunately at the moment it is not compatible with some versions of Office.

Alternatively, you can use Grammarly.com service by copy/pasting on the Web:

1. Login to Grammarly using your authorization data.
2. Once you login, please copy your text and paste it into Grammarly
(Click Paste on Grammarly toolbar; use CTRL-C, CTRL-V combination).
3. Click the "Start Review" button to check the text.

Please help. I hit review changes and it has been cycling through checks at 100% for about 25 minutes now. I do not want to loose material that i have alredy corrected, so i havented closed my browser yet. what do i do?

ıt doe not show me  the mıstakes and correctıons as well

thats why ı gıve up to purchease ıt

ıf you have a better qualıty  one  (or easy to use  ) send  me e  maıl..

It doesnt work

i did some test and it did not pick up simple grammar mistakes. 

"All the participants were satisfied concerning, the accessed and the reception on the recovery site. Each participant had a document which included map and address of the backup site. Most of the participants comes by taxi.

3 mistake in bold your system did not find.

also the synonyms doesn't seem to work. 

I want to use your product but its doesn't seem to be as good as the reviews

Dear Vin,

In order to view the synonyms, please perform the following steps:

1. Paste the text you need to check into Grammarly text field;

2. Place the mouse cursor on Start Review button prior to clicking on it;

3. Select "General" paper type ;

4. Click on Start Review button.

Now you will be able to view the synonyms.

Hello Grammarly!
I do not see a "Synonyms", like I see you've mentioned in previous replies. Aside from that, I also do not see a "General" paper type, like Helen Smith previously replied. Under my "Start Review" Button I only have options for Research Papers and the such. What is the problem, and also what setting would you suggest to use for writing a novel? Thank you for your response ahead of time!

Franklin

Dear Franklin,

Could you please send us a screenshot of the problem that you see to support@grammarly.com? Please find the instructions on how to take a screenshot at http://take-a-screenshot.org/

In order to view the synonyms, please perform the following steps:

1. Paste the text you need to check into Grammarly text field;

2. Place the mouse cursor on Start Review button prior to clicking on it;

3. Select "General" paper type ;

4. Click on Start Review button.

Now you will be able to view the synonyms.

Is there anyway to disable synonyms in the Micro Soft 2003 add in? I started checking a large document last night and after a couple of hours it showed over 5,000 synonym suggestions. I beleive this is also slowing it down. Also is there any way to start Grammarly in the center of a document without having to start over each time you turn your computer back on?

Do I use Creative review for my novel or General?

Although I am extremely happy with the services, I feel that it could work even better if you add a facility to customize the vocabulary lexicon for individual users.  Often it picks up technical words for spelling mistake. Also, sometimes it fails to register the suggested grammar change in the text.  I have encountered this problem when using the portal through google chrome, and while operating it from within the MS Word.  Another issue which is unclear to me is: what is the exact difference between different types of screening formats available usnder the "start review" menu of the software?

thanks,

krishanu.

When I copy from grammarly to a word doc. How do I remove the highlighted bits? How could I effectively copy the checked version to my word document? Thanks!

Hi,

I just had my account activated. I am trying to copy/paste my word doc but it will not past. Any suggestions? Thanks

I down loaded grammarly to my computer and it does not show up as an add in.  What do I do.

I have word 2007

Hi!

I'm trying to check a few lines of writing but the "Start review" button doesn't respond to my click.  I select creative text from the drop down menu, but  it stays dead, no reaction.  After I cut the document from the screen, the system activates the "Start review" button.  Hmmm...it doesn't seem to be working.

Okay, so the program found missing words, but it won't tell me what the missing words are. I need to know what they are to fix them. What was the point of you guys telling me about them if I can't fix them or even know where they are in my text? I need to talk to someone

it will not allow me to paste my document. I've tried several times using control c and v and the cut/paste menu. I'm using Word and Internet Explorer.

Good day, my corrected document did not appear so I cannot make the necessary corrections. 

Hi I don have a idea how can I start

why does it take so long to analyze my paper? and when i registered for the site it didn't let me modify the work that i turned in