Frequently Asked Questions/Announcements

"Start Review" button is not working?

Valerie
posted this on Jan 23 18:18

Dear customers,

If you are using Mozilla Firefox when accessing Grammarly, you can be seeing the "Start Review" button grayed out. This is caused by the temporarily incompatibility with Firefox and we're currently working to resolve this issue.

We ask you to please use any other browser for using Grammarly editor: Google Chrome, Safari, Internet Explorer 7.0, 8.0, 9.0.

We appreciate your patience as we're trying to resolve this.

 

Comments

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Stephanie Lucas

Thanks for trying to work this out! I live by Firefox and have been working my way around these glitches with creative solutions. Today, nothing doing with my previously effective methods. We appreciate your attention to successfully integrating the use of this browser.

January 24, 2012 21:12.
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Jaroslav21

"Start Review" button is not working with me too,  but neither for using editor Explorer.

January 24, 2012 21:27.
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denna

The Start Review button is not working for me in IE or Firefox....and updated on this issue?

January 24, 2012 22:18.
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Cynthia Snedecor

What is going on??? I paid money for this!!!

January 25, 2012 02:26.
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jenny chua

What happen all button not working

January 25, 2012 02:41.
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Matt Hart

Grammarly,

Bad timing folks!  Have papers due next couple of days.  Buttons not working properly (paste, review, clear) with IE.  Worked on Sunday the 22nd!  Please repair...

January 25, 2012 03:14.
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Raphael

Please have a particular attention to this issue. Grammarly is no more usable at all!

January 25, 2012 05:30.
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Melissa Whaley

Using Internet Explorer - Start review button is not working (it is not grey).I used this last week and it was fine ...what is going on?

 

January 25, 2012 05:45.
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Stephanie Lucas

Mine works fine in Explorer 8; however, still no luck with Firefox.

January 25, 2012 06:28.
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Sandra

How long is this going to take to get Grammarly to work with Firefox again. Up until today, it was working just fine. I prefer not using Explorer as it tries to reset everything and take control, and every time I used it in the past some new glitch or virus messes up my computer. I guess this answered my question whether to renew or cancel Grammarly. If it can't work with Firefox, I can't use it anymore.

Thank you

January 25, 2012 06:58.
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Sandra

Comment to all users, I contacted Grammarly and asked when my account was to be renewed because if I can't access it through Firefox, it isn't of value to me because I refuse to use Explorer. I expected to get a date or an approximate date it could be fixed and if not, I would get information on how to close the account if Firefox were not in their plans. However, that is not what happened. The representative immediately closed my account and sent me an email and said it was too late to get a refund.

Can you believe that? I would think common sense would come into play that if the client will not be getting a refund the representative would email and say so and possibly reassure the client that the software will be able to work with Firefox in so many days, what should they do. But not this representative, they just shut my account down and said sorry no money (not verbatim).

January 25, 2012 07:21.
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Valerie
Applied Linguistics LLC

For all of Mozilla Firefox or Microsoft Internet Explorer users: the issue with the "Start Review" button should be resolved now. If this is your browser of choice, feel free to go back to using it again.

Thank you very much for your patience and understanding.

January 25, 2012 13:29.
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Judy Staveley

safari??

January 26, 2012 23:17.
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Valerie
Applied Linguistics LLC

Dear Judy,

Could you specify which issues you are seeing when using Safari browser? Thank you.

February 02, 2012 15:18.
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babak

hi there , i am using google chrome and it is the same problem, the box doesnot appear to paste my text, and sometime it does and i have problem to paste my text. I have my own account and paid !!!!!

February 04, 2012 17:40.